Alondra Santana
Dallas,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in employee training and bilingual communication, driving customer satisfaction and operational efficiency. Expertise in problem-solving and CRM systems, consistently achieving results in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Leader
Lil Bits Mini Donuts
Dallastown, TX
09.2021 - Current
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Prepared dough for donut production according to recipe instructions.
- Trained new employees in proper donut preparation techniques, customer service etiquette, and safety protocols.
Customer Service Representative
Mary Kay
Addison, TX
05.2024 - 03.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
TTEC
Austin, TX
06.2022 - 11.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about toll services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bail Bond Agent
1st Call Bail Bonds
McKinney, TX
11.2021 - 06.2022
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Calculated and collected payments from clients according to payment plan agreements. Maintained records of all transactions and interactions with clients.
- Assessed potential risks associated with each client before providing services.
Education
Esthetician - Esthetics
Salon Boutique Academy
Addison03-2024
Medical Assistant -
Concorde Career College
Dallas, TXSkills
- Bilingual communication
- Problem solving
- Employee training
- Product knowledge
- Multitasking and organization
- Data entry
- CRM proficiency
Languages
Spanish
Professional
Certification
- TABC
- Food Handlers
Timeline
Customer Service Representative
Mary Kay
05.2024 - 03.2025
Customer Service Representative
TTEC
06.2022 - 11.2023
Bail Bond Agent
1st Call Bail Bonds
11.2021 - 06.2022
Crew Leader
Lil Bits Mini Donuts
09.2021 - Current
Esthetician - Esthetics
Salon Boutique Academy
Medical Assistant -
Concorde Career College