Alondra Serna
Elgin,IL
Summary
Organized and detail-oriented worker, driven to exceed expectations. Ability to develop strategies and provide solutions to problems. Seeking to leverage skills and knowledge to contribute to company success.
Overview
3
3
years of professional experience
Work History
Crew Chief
Portillos
11.2021 - Current
- Qualified to count and balance cash drawer with accuracy.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentor crew members, foster supportive work environment, and promote professional growth.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed team according to company standards and compliance requirements.
Restaurant Hostess
Pauls Family Restaurant
05.2021 - 11.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained and organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - Undecided
Elgin Community College
Elgin, IL05.2026
High School Diploma -
Larkin High School
1475 Larkin Ave Elgin, Il, 6012305.2023
Skills
- Bilingual
- Adaptability
- Continuous Improvement
- Training and mentoring
- Crew Leadership
Timeline
Crew Chief
Portillos
11.2021 - Current
Restaurant Hostess
Pauls Family Restaurant
05.2021 - 11.2021
No Degree - Undecided
Elgin Community College
High School Diploma -
Larkin High School