Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Alondra Serrano

Portland,OR

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.

Overview

9
9
years of professional experience

Work History

Caregiver Attendant

Speciality Comfort Care
06.2024 - Current
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
  • Collaborated with healthcare team members for optimal patient outcomes and coordinated care.
  • Assisted patients with daily living activities, promoting independence and dignity.

Customer Service Representative

AT&T Call Center
08.2020 - 08.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales rep

AT&T / Cricket Wireless
11.2019 - 08.2020
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Meeting monthly sales quota
  • troubleshooting devices.

Pro Desk

The Home Depot
08.2017 - 10.2019
  • Excellent communication skills, both verbal and written.
  • Prioritized urgent orders, ensuring expedited processing for time-sensitive shipments.
  • Answered questions regarding inventory, shipping, freight and supplies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased efficiency in stocking shelves by organizing backroom inventory according to SKU numbers for quick access during restocking shifts.

Cashier and fruit prep

Fruit box inc
03.2016 - 07.2017
  • Operated cash register to record transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Cashier

Salvadorian food cart
06.2015 - 12.2015
  • Checked outgoing orders for accuracy before delivery.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Welcomed customers and provided quick and attentive service.
  • Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.

Education

Cosmetology -

North West College School of Beauty
Clackamas
07-2020

High School -

Franklin High School
Portland, OR
06.2017

Skills

  • Microsoft Word
  • Housekeeping tasks
  • Elderly Care
  • Multitasking
  • Computer Skills
  • Active Listening
  • Problem Resolution
  • Relationship Building
  • Call center experience

References

  • Nancy Zamora 503-804-5532
  • Emilia Piña Gomez 971-803-9630

Languages

Spanish
Full Professional

Timeline

Caregiver Attendant

Speciality Comfort Care
06.2024 - Current

Customer Service Representative

AT&T Call Center
08.2020 - 08.2023

Sales rep

AT&T / Cricket Wireless
11.2019 - 08.2020

Pro Desk

The Home Depot
08.2017 - 10.2019

Cashier and fruit prep

Fruit box inc
03.2016 - 07.2017

Cashier

Salvadorian food cart
06.2015 - 12.2015

Cosmetology -

North West College School of Beauty

High School -

Franklin High School
Alondra Serrano