Alondra Sinclair
Grand Prairie
Summary
Accomplished Receptionist Coordinator with a proven track record at Celest Med Spa, enhancing customer satisfaction and streamlining appointment scheduling. Expert in HIPAA compliance and adept at fostering positive client relations through exceptional communication. Demonstrated ability to manage confidential information and support administrative tasks, significantly improving office efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Coordinator
Brow Vixen Threading / Wax / Lash Salon
11.2021 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Receptionist
Amazing Lash Studio
08.2018 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Office Services Representative
Canon Business Process Services
08.2016 - 02.2018
- Oversaw maintenance of office equipment, scheduling regular service checks to prevent downtime due to malfunctions.
- Ensured punctual delivery of mail and packages by managing internal mail distribution system effectively.
- Assisted in organizing company events, promoting a positive work culture and employee engagement.
- Coordinated team schedules and appointments, maximizing productivity levels across the office.
- Maintained confidentiality of sensitive documents, safeguarding company information from unauthorized access.
Receptionist Coordinator
Celest Med Spa
09.2015 - 07.2016
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Applied Science - Nuclear Medicine Technology
Tarrant County College
Fort Worth, TX05-2029
Skills
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Point-of-sale system
- Payment scheduling and collection
- Calendar and appointment management
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Receptionist Coordinator
Brow Vixen Threading / Wax / Lash Salon
11.2021 - Current
Front Desk Receptionist
Amazing Lash Studio
08.2018 - 11.2021
Office Services Representative
Canon Business Process Services
08.2016 - 02.2018
Receptionist Coordinator
Celest Med Spa
09.2015 - 07.2016
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Associate of Applied Science - Nuclear Medicine Technology
Tarrant County College
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