Alondra Soltero
Vista,California
Summary
Highly motivated and detail-oriented business professional with a proven track record of success in operations and client management. Seeking a challenging position that utilizes my strong organizational, communication, and leadership skills to contribute to the growth and success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gas Operations Administrative Assistant
San Diego Gas & Electric
Carlsbad, CA
2023.03 - Current
- Collaborated with Gas department supervisors, managers, and FSD dispatchers, and GERC employees to manage crews, arrange coverage, and send weekly schedules.
- Used ARCOS system skills to carefully add maintenance and traffic control employees to the Supplemental list.
- Provided full support to the crew by quickly answering questions from employees and supervisors, and identifying when to escalate critical issues.
- Obtained missing work order numbers for employees and supervisors by reaching out to dispatchers in the North Coast and Orange County areas.
- Kept accurate records of employee work hours, ensuring they followed company policies.
- Reviewed timecards carefully, ensuring correct work order numbers and compliance with protocols.
- Optimized payroll processing to ensure on-time and accurate submissions.
- Used SAP to upload As-builts for any required permits, Procore submissions, and additional required documents.
- Handled sensitive documents with care and confidentiality, keeping them organized and stored in SharePoint.
- Ensured smooth project execution by effectively requesting and creating necessary job permits with NV5.
- Promoted a culture of compliance and excellence by thoroughly training operation assistants to follow company policies and procedures.
- Ensures all vehicle AEDs are up to date. Coordinated with the Sr. Safety Advisor to order new batteries if expired.
- As a member of the North Coast Safety Committee, I have helped coordinate and schedule district events and have actively participated since 2023.
Leasing Professional
Greystar
San Diego, CA
2022.06 - 2023.03
- Managed client relationships from initial inquiry to lease signing
- Conducted all aspects of the sales process, including lead generation, property tours, and lease closings
- Assisted prospective residents in identifying suitable living arrangements and facilitated application approval
- Ensured apartments were move-in ready through thorough inspections
- Prepared accurate lease documentation and managed financial transactions
- Proactively communicated with customers regarding delinquent accounts to collect outstanding amounts
- Utilized Yardi System for precise lease management and documentation
- Coordinated general maintenance and emergency repairs for residential properties
- Implemented effective marketing strategies to attract prospective tenants
- Handled move-out adjustments, work orders, and roommate changes efficiently
- Organized files for seamless file audits
- Prepared professional Welcome Letters using Microsoft Excel and Word
- Demonstrated exceptional service and professionalism during interactions, even with challenging individuals.
Leasing Professional
MG Properties
Escondido, CA
2021.02 - 2022.06
- Oversaw the entire client relationship life cycle, from initial inquiry to successful lease signing
- Successfully executed the sales process, including lead generation, conducting property tours, and closing deals
- Assisted prospective residents in identifying their ideal living and apartment requirements
- Meticulously gathered and evaluated detailed prospect information to expedite application approval
- Conducted thorough apartment inspections to ensure impeccable move-in readiness
- Prepared accurate and comprehensive new move-in and renewal leases, along with necessary addendums
- Efficiently managed financial transactions, including application fees and deposits, while maintaining precise records
- Demonstrated proficiency in Yardi System, ensuring meticulous data input for seamless lease management and paperwork
- Effectively scheduled and coordinated general maintenance and emergency repairs for residential properties
- Implemented strategic marketing efforts to attract and engage prospective tenants, highlighting location advantages and amenities
- Handled move-out adjustments with utmost attention to detail using CRM software
- Facilitated efficient property maintenance by expertly inputting work orders into Sight plan.
Beauty Advisor
Ulta
San Marcos, CA
2020.10 - 2021.05
- Provided a warm and friendly greeting to all guests, ensuring a positive first impression of the company and myself as the Beauty Advisor
- Consistently surpassed monthly sales goals and percentages, contributing to the company's revenue growth
- Demonstrated expert product knowledge to train new employees and deliver exceptional customer service
- Cultivated and maintained professional client relationships, fostering loyalty and repeat business
- Effectively handled cash transactions during customer interactions, ensuring accuracy and compliance with company procedures
- Advised clients on product knowledge and provided tailored makeup application guidance based on individual needs
- Professionally managed phone calls, including appointment scheduling and transferring calls to the salon
- Proactively assisted customers in locating specific products, fulfilling requests promptly and efficiently
- Stayed up to date on company product line changes to better assist customers and maximize sales opportunities
- Maintained clean and organized counters and work areas, enhancing the overall customer experience
- Managed new inventory, replenished supplies, and strategically optimized product displays to drive sales.
Associate Banker
Chase Bank
Escondido, CA
2017.10 - 2020.07
- Performed customer transactions for money orders, cashier's checks, deposits, and withdrawals
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Maintained Teller drawer to perform bank transactions
- Processed exchange and foreign currency
- Executed wire transfers, stop payments, and account transfers
- Maintained friendly and professional customer interactions
- Vault custodian: handling the bank's overall cash, making sure the vault is balanced, accepting cash shipment, complete outgoing cash shipment, & order any cash/coin the bank needs & for the businesses
- Checked amount details and fraud markers for transaction papers such as checks
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Education
Associate of Arts - Psychology
Palomar Community College
San Marcos, CA2025-05
High School Diploma -
Orange Glen High School
Escondido, CA2014-06
Skills
- Interpersonal skills
- Spanish
- Building Meaningful and Long-Lasting Relationships
- Active Problem Solver
- Organized
- Detail Oriented
- EXCEL
- Microsoft office
- Procore
- Communication Skills
- Leadership Experience
- SAP
- File Organization
- Scheduling and Planning
- Verbal Communication
- Electronic Records Management
- Spreadsheet tracking
- Payroll Administration
- Customer Service
- Time Management
- Decision-Making
- Multitasking
- Scheduling and calendar management
- Teamwork and Collaboration
- Clear Communication
- Active Listening
Certification
- CPR Certified
Timeline
Gas Operations Administrative Assistant
San Diego Gas & Electric
2023.03 - Current
Leasing Professional
Greystar
2022.06 - 2023.03
Leasing Professional
MG Properties
2021.02 - 2022.06
Beauty Advisor
Ulta
2020.10 - 2021.05
Associate Banker
Chase Bank
2017.10 - 2020.07
Associate of Arts - Psychology
Palomar Community College
High School Diploma -
Orange Glen High School