Summary
Overview
Work History
Education
Skills
Certification
References
Traveling Ability - Locations
Timeline
Generic

Megan Fresquez

Alamosa,USA

Summary

Results-driven professional in customer service, administrative support, and crisis management. Experienced in managing tasks, adapting to change, and advocating for clients. Seeking to leverage skills as an Admissions Coordinator to enhance team efficiency and client satisfaction. Expertise in problem-solving, conflict resolution, resource allocation, and schedule management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant - Admissions and Operations / Intake Specialist

Hope in The Valley
Alamosa, USA
05.2024 - 11.2025
  • Managed admissions process as primary contact for prospective patients and families, ensuring smooth communication and support.
  • Conducted intake screenings in collaboration with clinical staff to facilitate patient transitions.
  • Maintained accurate patient records, ensuring compliance with HIPAA regulations.
  • Handled day-to-day operational tasks, including mail processing and documentation management, to maintain organizational efficiency.
  • Coordinated food and supply orders while tracking inventory and deliveries to ensure timely availability for patient needs.
  • Updated bed availability on Colorado state site and communicated with internal teams.
  • Provided administrative support to executive director and leadership team for facility-related tasks.

Behavioral Health Technician

Hope in The Valley
08.2024 - 05.2025
  • Provided compassionate support to clients facing substance use disorders and mental health challenges, fostering a supportive environment.
  • Facilitated de-escalation of high-tension situations, ensuring safety and stability for clients and staff.
  • Lifted over 25 pounds and performed cleaning and sanitizing tasks as necessary.
  • Maintained focus while sitting at a desk for extended periods.
  • Provided transportation support for errands, including mail and medication pick-ups or drop-offs.
  • Assisted with scheduling meetings, preparing reports, and coordinating communications.
  • Supported executive director, clinical director, and department heads by coordinating tasks and streamlining communication.

Support staff at Convenient care / Support staff at Alamosa Dental Clinic

Valley-Wide Health Systems, Inc.
07.2023 - 08.2024
  • Facilitated daily in-person assistance for patients and providers, enhancing overall customer satisfaction.
  • Streamlined patient check-in and check-out processes by efficiently navigating multiple computer portals.
  • Managed escalated calls, applying conflict resolution skills to resolve customer issues effectively.
  • Demonstrated effective time management practices in a busy healthcare environment.
  • Ensured compliance with HIPAA regulations during all patient interactions.
  • Delivered exceptional phone service, responding promptly to patient inquiries.
  • Supported patients in scheduling appointments and clarifying medical plans to alleviate concerns.

Care Crew Representative II

Friday Health Plans
02.2022 - 06.2023
  • Assisted brokers and providers through phone and email, ensuring clear communication and timely issue resolution.
  • Navigated multiple computer portals to secure timely assistance for members.
  • Trained in handling escalated calls, effectively de-escalating customer concerns.
  • Managed time effectively to deliver prompt service and enhance member satisfaction.
  • Provided support for claim status, eligibility, and benefits via phone and email.
  • Processed return mail callbacks and responded to emails, maintaining high responsiveness to member inquiries.

Administrative Assistant

Rio Grande Inn Nursing Home
08.2020 - 02.2022
  • Managed resident income and billing processes to ensure financial accuracy.
  • Processed payroll efficiently while maintaining meticulous records.
  • Assisted administrator with various tasks to streamline daily operations.
  • Answered multiple phone lines, delivering exceptional customer service.
  • Maintained office supply inventory to support operational needs.
  • Checked and processed client account information with attention to detail.
  • Executed weekly errands for facility and residents to facilitate efficient operations.
  • Supported residents' personal needs to improve overall well-being.

Ecommerce Personal Shopper

Walmart
04.2020 - 08.2020
  • Assisted customers with online grocery and merchandise orders in-store.
  • Enhanced shopping experiences by facilitating customer support on the sales floor.
  • Efficiently loaded purchased merchandise into customers' vehicles, ensuring satisfaction.
  • Optimized service delivery through effective time management during busy periods.

Auto technician/Detailer

Valley Collision & Kustom Painting
06.2015 - 04.2020
  • Assisted with office operations and answered phones.
  • Managed filing tasks to ensure organized documentation.
  • Mixed solvent-based body paint to ensure quality finish on vehicles.
  • Inspected finished products for imperfections to maintain high standards of quality.
  • Prepared vehicles for painting by cleaning, filling rock chips, sanding, and blocking.
  • Buffed burns and blocked dirt to enhance finish quality.
  • Maintained inventory of body shop supplies and parts.
  • Engaged with customers to resolve concerns and clarify processes, enhancing customer satisfaction.

Education

High School Diploma -

Alamosa High School
Alamosa, Colorado
05.2015

Skills

  • Customer service
  • EMR systems familiarity
  • Microsoft Office proficiency
  • Google Docs proficiency
  • Google Drive proficiency
  • Google Calendar proficiency
  • Gmail proficiency
  • Google Meet proficiency
  • Organizational skills
  • Multitasking ability
  • Adaptability
  • Independent work ability
  • Team collaboration
  • Communication skills
  • Interpersonal skills

Certification

CPR Certified

References

  • Bernadette Cisneros, (719) 588 - 5379, Previous Coworker at Friday Health Plans
  • Jammie Martinez, (719) 298 - 8309, jaymartinez0713@yahoo.com, Previous Administrator at Hope In The Valley
  • Mary Rendon, (719) 580 - 3505, mrendon.0323@gmail.com, Previous Supervisor at Friday Health Plans
  • Dominica Mellott, (719) 849 - 3706, Previous coworker at Hope In The Valley
  • Ari Devora, (719) 992 - 4802, Previous coworker at Valley-Wide

Traveling Ability - Locations

  • Conejos County, CO
  • Rio Grande County, CO

Timeline

Behavioral Health Technician

Hope in The Valley
08.2024 - 05.2025

Administrative Assistant - Admissions and Operations / Intake Specialist

Hope in The Valley
05.2024 - 11.2025

Support staff at Convenient care / Support staff at Alamosa Dental Clinic

Valley-Wide Health Systems, Inc.
07.2023 - 08.2024

Care Crew Representative II

Friday Health Plans
02.2022 - 06.2023

Administrative Assistant

Rio Grande Inn Nursing Home
08.2020 - 02.2022

Ecommerce Personal Shopper

Walmart
04.2020 - 08.2020

Auto technician/Detailer

Valley Collision & Kustom Painting
06.2015 - 04.2020

High School Diploma -

Alamosa High School
Megan Fresquez