Takela Durham
Columbus,GA
Summary
Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Data Intake Specialist
Georgia Vocational Rehabilitation (GVRA)
Warm Springs, GA
02.2021 - Current
- Data Entry into AWARE for GVRA clients.
- Review case file information to see if clients were available for services.
- Ensuring accurate participant data in the client system supports the open case.
- Answered multiple phone lines.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Professionally greeted visitors, responded to inquiries, and directed them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Human Resources Manager/Payroll Specialist
AJ Harris Trucking LLC
Manchester, GA
01.2020 - Current
- Processing payroll for employees in the organization, ensuring accuracy for time worked and compensation received.
- We are maintaining payroll processing systems and records by gathering, calculating, and inputting data.
- Verify the accuracy of payroll data entered, and address any discrepancies that arise.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened, and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants, and maintained an applicant database.
- Guided on labor law compliance issues, such as FMLA, ADA, and Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records by company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans, and disciplinary procedures.
Lead Scheduler/Customer Service
Georgia Vocational Rehabilitation (GVRA)
Warm Springs
04.2018 - 10.2021
- Organize Student/Client services in the Classmate database
- Assist Counselors with scheduling issues or concerns
- Assist Health Services with admitting new clients on admission days, entering and validating all health diagnoses and insurance into SNAP software.
- Facilitate meetings on potential changes impacting clients.
- Conducted weekly meetings with project team members to review progress, identify risks, and develop mitigation plans.
- Collaborated with other departments such as Procurement, Quality Control, and Human Resources to ensure timely completion of tasks.
- Utilized earned value analysis techniques to measure performance against budgeted costs.
- Monitored project budgets by analyzing variances between actual costs incurred versus planned costs based on established milestones.
Media Specialist
Meriwether County School System
Manchester, GA
08.2016 - 03.2018
- Files upkeep
- Fix any technical issues with technology.
- Organized and cataloged media resources into a digital database.
- Conducted research on new trends in the field of media production.
- Provided technical support to faculty and students regarding multimedia equipment usage.
- Created instructional videos to promote learning initiatives.
- Coordinated activities related to video streaming, webcasts, and interactive presentations.
- Managed multiple projects simultaneously while meeting deadlines.
- Collaborated with other departments to create integrated multimedia projects.
- Monitored copyright laws and regulations as they relate to media production.
Education
High school Dipolma -
Manchester High School
Skills
- Staff Management
- Payroll Administration
- Recordkeeping
- Training and mentoring
- Compliance
- Onboarding and orientation
- Recruitment and hiring
- Payroll coordination
- Data accuracy
- Office Administration
- Excellent communication skills
- Data Entry
- Administrative Support
- Database Management
- QuickBooks expert
- Medical Terminology
- Medical Billing
- Strong interpersonal skills
- Clerical Support
- Appointment scheduling
- Data Collection
- Inbound and Outbound Calling
- Scheduling
- Customer Service
- Microsoft Outlook
- Typing proficiency
- Office equipment proficiency
- Spreadsheets
- Microsoft Office expertise
Additional Information
Telecommunications technical knowledge and advantage.
Customer service on the phone and in-person experience
Great verbal and written communication
Languages
English
Full Professional
Timeline
Administrative Assistant/Data Intake Specialist
Georgia Vocational Rehabilitation (GVRA)
02.2021 - Current
Human Resources Manager/Payroll Specialist
AJ Harris Trucking LLC
01.2020 - Current
Lead Scheduler/Customer Service
Georgia Vocational Rehabilitation (GVRA)
04.2018 - 10.2021
Media Specialist
Meriwether County School System
08.2016 - 03.2018
High school Dipolma -
Manchester High School
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