De'Asia Ellis
Irving,TX
Summary
Results-driven administrative professional with experience in intake coordination, customer service, healthcare operations, administrative support, and employee training. Proven ability to manage high-volume communications, coordinate client services, maintain confidentiality, and support efficient daily operations. Recognized for exceptional organizational skills, strong communication, attention to detail, and the ability to prioritize competing responsibilities while working independently in fast-paced environments. Dependable, adaptable, and committed to delivering outstanding service while contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Intake Coordinator | Administrative Operations
BayMark Health Services
07.2024 - Current
- Manage patient communications through phone, email, and scheduling platforms while delivering exceptional customer service.
- Utilize Salesforce, Microsoft Office, and EHR systems to manage patient records, coordinate appointments, and maintain accurate documentation.
- Coordinate patient intake, appointment scheduling, insurance verification, and documentation while maintaining HIPAA compliance.
- Serve as a trusted resource for coworkers by providing guidance, resolving operational questions, and supporting efficient daily workflow.
- Assist with training and onboarding new employees by demonstrating intake procedures, system navigation, and best practices to support a smooth transition into their roles.
- Adapt quickly to changing priorities while maintaining accuracy, professionalism, and exceptional customer service in a fast-paced healthcare environment.
Patient Care Technician
Texas Health Presbyterian Hospital
08.2019 - 05.2023
- Collaborated with interdisciplinary healthcare teams to support efficient patient care and streamline daily operations.
- Facilitated patient care throughout the lifespan, integrating an understanding of aging processes, human development, and cultural diversity.
- Evaluated patient stability by verifying vital signs and weight while documenting intake and output measurements.
- Responded promptly to patient requests, assessed individual needs, and collaborated with clinical staff to ensure timely, high-quality care.
- Facilitated training for new patient care technicians by sharing knowledge and best practices to ensure consistent care delivery.
Mental Health Technician
Wellstone Regional Hospital
08.2016 - 07.2019
- Maintained accurate documentation while conducting routine patient safety evaluations and monitoring patient well-being.
- Assisted patients with activities of daily living (ADLs) and coordinated safe patient transfers while adhering to established safety protocols.
- Utilized crisis intervention and de-escalation techniques to effectively manage challenging situations and support a safe, therapeutic environment.
- Built trusting relationships with patients through compassionate communication, promoting emotional well-being and a supportive environment.
- Collaborated with multidisciplinary healthcare teams to ensure continuity of care and maintain a high standard of patient support.
Education
Bachelor of Science - Healthcare Administration
West Coast University
Dallas, TX05-2028
Associate of Science - Medical Billing & Coding
Keiser University
Fort Lauderdale, FL04-2023
Skills
- Administrative Operations
- Customer Service
- Microsoft Office Suite
- Salesforce CRM
- Data Entry
- Appointment Scheduling
- Documentation Management
- Customer Communication
- Employee Training & Onboarding
- Team Collaboration
- Time Management
- HIPAA Compliance
- Administrative Operations
- Appointment Scheduling
- Documentation Management
- Data Entry
Technology
- Microsoft Office Suite
- Salesforce CRM
- Electronic Health Records (EHR)
Customer Service
- Customer Service
- Phone & Email Communication
- Insurance Verification
Professional
- Employee Training & Onboarding
- Team Collaboration
- Problem Solving
- Time Management
- Attention to Detail
- HIPAA Compliance
Timeline
Intake Coordinator | Administrative Operations
BayMark Health Services
07.2024 - Current
Patient Care Technician
Texas Health Presbyterian Hospital
08.2019 - 05.2023
Mental Health Technician
Wellstone Regional Hospital
08.2016 - 07.2019
Associate of Science - Medical Billing & Coding
Keiser University
Bachelor of Science - Healthcare Administration
West Coast University