ANGELIA P. MARTIN
Reynoldsburg
Summary
Operations, onboarding, and client coordination professional with experience supporting healthcare operations, recruiting workflows, stakeholder communication, administrative coordination, compliance-focused documentation, and process improvement initiatives. Proven ability to manage high-volume workflows, balance multiple priorities, and guide clients, candidates, and internal teams through complex processes while maintaining professionalism, organization, and strong communication. Experienced in onboarding coordination, workflow management, recruitment operations, client success support, operational planning, scheduling coordination, and cross-functional collaboration within fast-paced environments. U.S. Army veteran with extensive experience in logistics coordination, SOP development, compliance procedures, operational readiness, accountability management, and leadership support in high-accountability environments. Currently pursuing Google Project Management Certification through Student Veterans Association.
Overview
10
10
years of professional experience
Work History
Intake & Operations Coordinator (Acting Manager Coverage)
On Target ABA
07.2025 - Current
- Serve as the primary point of contact for prospective clients and families, guiding them through the onboarding and intake process while ensuring a positive, informed, and supportive experience
- Manage high-volume intake workflows from initial inquiry through service initiation while balancing timelines, scheduling coordination, documentation collection, insurance requirements, and operational follow-up
- Coordinate assessments, evaluations, onboarding logistics, and scheduling across multiple provider calendars and clinic locations while balancing organizational priorities and client needs
- Build and maintain strong relationships with families, caregivers, clinicians, care coordinators, insurance representatives, and internal teams to support continuity of care and operational efficiency
- Maintain accurate client profiles, payer information, authorizations, onboarding documentation, and healthcare records while ensuring confidentiality, compliance, and attention to detail
- Process HIPAA-sensitive records, release of information forms, consent documentation, and onboarding-related administrative tasks with accuracy and professionalism
- Communicate consistently with clients and stakeholders to provide updates, resolve concerns, remove onboarding barriers, and improve overall client experience
- Collaborate cross-functionally with clinicians, care coordinators, leadership, and administrative teams to improve workflows, streamline communication, and support successful client outcomes
- Assist with recruitment and onboarding support functions including background check coordination, I-9 related processes, onboarding assistance, and SmartSourcing support
- Provide leadership and operational support during management absences by assisting with workflow coordination, prioritization, issue escalation, team communication, and day-to-day operational support
- Create and organize example onboarding resources and process guides to help families better understand documentation requirements and intake expectations
- Identify workflow inefficiencies and contribute ideas for improving onboarding systems, communication processes, and operational organization
- Represent the organization at community events and job fairs while supporting outreach, recruitment, and organizational growth initiatives
Human Resources Recruiter
Apex Systems
09.2022 - 04.2024
- Managed full-cycle recruiting workflows across multiple industries while serving as a primary point of contact for candidates, hiring managers, and stakeholders throughout the hiring and onboarding process
- Built and maintained strong relationships with candidates and clients by providing consistent communication, updates, guidance, and ongoing support throughout recruitment and onboarding stages
- Coordinated interview scheduling, onboarding timelines, compliance documentation, candidate communication, and administrative workflows while ensuring a smooth and professional experience
- Guided candidates through onboarding requirements including background checks, employment verification, compliance documentation, orientation processes, and onboarding completion tasks
- Maintained detailed ATS and CRM records with strong attention to documentation accuracy, workflow tracking, candidate status updates, and data integrity
- Collaborated with hiring managers and internal stakeholders to understand hiring needs, align expectations, resolve issues efficiently, and support successful placement outcomes
- Balanced high-volume communication, scheduling coordination, recruiting workflows, and administrative responsibilities while maintaining organization, responsiveness, and attention to detail
- Assisted with operational coordination and workflow management to ensure recruiting timelines, onboarding milestones, and hiring processes remained on track
- Supported candidate experience initiatives by improving communication consistency, follow-up processes, and onboarding coordination efforts
- Worked within fast-paced environments requiring adaptability, multitasking, relationship management, and strong communication across multiple teams and stakeholders
CBRN Specialist
United States Army
08.2016 - 08.2022
- Managed operational planning, logistics coordination, and accountability for over 200 pieces of critical equipment including PPE, air supply equipment, safety gear, and mission-essential resources
- Developed, implemented, and followed detailed SOPs and compliance procedures to ensure operational readiness, safety compliance, equipment accountability, and procedural consistency
- Maintained extensive inventory, operational, compliance, and safety records in accordance with military and federal regulations while ensuring documentation accuracy and audit readiness
- Conducted inspections, accountability reviews, procedural checks, and compliance evaluations to maintain operational effectiveness and organizational readiness
- Led training sessions and communicated operational procedures, safety standards, compliance expectations, and readiness requirements to personnel across multiple teams and departments
- Coordinated cross-functionally with leadership, units, and multiple departments to support mission execution, logistics planning, operational organization, and issue resolution
- Operated effectively in high-pressure and rapidly changing environments requiring adaptability, initiative, problem-solving, accountability, and attention to detail
- Assisted with workflow improvements and operational efficiency initiatives by identifying process gaps and supporting structured operational procedures
- Supported mission readiness efforts through strong organizational skills, operational coordination, equipment tracking, and compliance-focused documentation practices
- Demonstrated leadership, discipline, and accountability while balancing operational priorities and maintaining strict procedural standards
Intake Specialist (Part-Time)
Fidelity Healthcare
03.2021 - 01.2022
- Supported patient onboarding, intake coordination, scheduling, and administrative workflows for COVID-19 vaccination clinics in fast-paced healthcare environments
- Maintained electronic health records and patient documentation while ensuring HIPAA compliance, documentation accuracy, and confidentiality
- Educated patients on procedures, next steps, service expectations, and potential side effects while providing professional and empathetic communication
- Coordinated with healthcare providers and local health departments to support operational workflows, patient communication, and timely service delivery
- Assisted with workflow coordination and administrative support to maintain efficient clinic operations and positive patient experiences
Education
Bachelor of Science - Psychology
Central State University
05-2022
Skills
- Operations Coordination
- Workflow Management
- Client & Employee Onboarding
- Stakeholder Communication
- Cross-Functional Collaboration
- Recruitment Operations
- Full-Cycle Recruiting Support
- Administrative Operations
- Scheduling & Logistics Coordination
- SOP Development
- Process Improvement
- Project & Operational Support
- Relationship Management
- CRM & ATS Systems
- Documentation Accuracy
- HIPAA Compliance
- Compliance-Focused Documentation
- Leadership Support
- Microsoft Office Suite
- Data Entry & Reporting
- Problem Resolution
- High-Volume Workflow Coordination
Remote Opportunities
True
Professional Development
Google Project Management Certificate, In Progress
Timeline
Intake & Operations Coordinator (Acting Manager Coverage)
On Target ABA
07.2025 - Current
Human Resources Recruiter
Apex Systems
09.2022 - 04.2024
Intake Specialist (Part-Time)
Fidelity Healthcare
03.2021 - 01.2022
CBRN Specialist
United States Army
08.2016 - 08.2022
Bachelor of Science - Psychology
Central State University