Roger Hall
Round Rock
Summary
Results-driven operations leader with 7 years in fast-paced environments, specializing in team management, employee training, and operational efficiency. Experience includes six years in the Army National Guard, enhancing communication and adaptability. Expertise in federal immigration processing, biometric data collection, and electronic record management. Bachelor of Science degree holder pursuing opportunities in logistics, supply chain, or business operations.
Overview
7
7
years of professional experience
Work History
Coverage Lead
HEB Grocery Store
Austin
08.2022 - Current
- Coordinated daily operational plans across multiple departments, enhancing process efficiency.
- Collaborated with departments and leadership to identify and resolve operational challenges, improving overall performance.
- Adapted operational priorities to align with evolving customer needs and organizational demands.
- Supervised managers and departments to uphold safety operations in high-volume environments.
- Provided leadership coaching and performance feedback to improve execution among managers and employees.
- Maintained accountability for daily execution while balancing competing priorities in fast-paced environments, ensuring consistent operational flow.
- Supported safety standards and operational procedures organization-wide.
Field Artillery Cannon Crewmember
Texas Army National Guard
Houston
08.2019 - Current
- Operated and maintained advanced artillery systems, contributing to mission success in high-pressure team environments.
- Executed complex missions with crew of six to seven, ensuring effective communication and coordination for mission success.
- Maintained composure and attention to detail under time-sensitive conditions, contributing to mission integrity.
- Followed established procedures and safety standards to ensure successful mission execution.
- Demonstrated adaptability and discipline, fostering teamwork and reliability in high-pressure operational settings.
Biometrics Processing Technician
Department of Homeland Security
Pflugerville
09.2025 - 07.2026
- Collected and processed fingerprints and DNA samples, ensuring compliance with federal immigration procedures.
- Entered and uploaded biometric information into electronic systems, ensuring high data accuracy and integrity.
- Maintained accuracy and attention to detail when processing individual records and biometric data.
- Adhered to established procedures for collection, handling, and documentation of sensitive information.
- Operated within structured federal environment, maintaining strict confidentiality and compliance with procedures.
- Executed detail-oriented tasks efficiently in time-sensitive operations, enhancing overall processing accuracy.
Store Operations Management Intern
HEB Grocery Store
Austin
05.2022 - 08.2022
- Led operational improvement project enhancing curbside processes to increase service efficiency.
- Identified process improvement opportunities through collaboration with leadership and employees, resulting in actionable recommendations that improved operations.
- Gained cross-departmental experience in safety, inventory management, and operational standards to support overall efficiency.
- Collaborated with senior leadership to clarify large-scale business operations and support strategic initiatives.
- Participated in community engagement initiatives to strengthen relationships and support efforts.
Service Lead
HEB
Austin
06.2021 - 05.2022
- Coordinated departmental priorities and staffing needs to enhance customer service operations aligned with organizational objectives.
- Facilitated daily operations while providing leadership support, ensuring team alignment with organizational goals.
- Directed employees to achieve departmental standards and goals, fostering a culture of accountability.
- Trained employees through coaching, performance feedback, and ongoing support.
- Evaluated employee performance against established goals and expectations to ensure accountability.
Coaching Intern
Train 4 the Game
Austin
05.2021 - 08.2021
- Developed individualized workout plans aligned with specific client needs and performance objectives.
- Delivered direct instruction and actionable feedback to enhance client development and monitor progress.
- Assisted head coaches in designing and implementing customized training sessions to achieve diverse client goals.
- Maintained organized and safe training environments to improve overall client experience.
Education
Bachelor of Science - Kinesiology
Concordia University Texas
Austin, TX05-2022
Skills
- Operations coordination
- Process improvement
- Safety compliance
- Operational analytics
- Quality assurance
- Performance management
- Team leadership
- Team development
- Cross-functional collaboration
- Problem solving
- Time management
- Adaptability
- Flexibility
- Communication skills
Timeline
Biometrics Processing Technician
Department of Homeland Security
09.2025 - 07.2026
Coverage Lead
HEB Grocery Store
08.2022 - Current
Store Operations Management Intern
HEB Grocery Store
05.2022 - 08.2022
Service Lead
HEB
06.2021 - 05.2022
Coaching Intern
Train 4 the Game
05.2021 - 08.2021
Field Artillery Cannon Crewmember
Texas Army National Guard
08.2019 - Current
Bachelor of Science - Kinesiology
Concordia University Texas