Jennifer Guzman
Perth Amboy,NJ
Summary
Accomplished Program Coordinator, well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
7
7
years of professional experience
Work History
Program Coordinator II | Operations & Administrative Support
Rutgers University – Department of Latino & Caribbean Studies
02.2023 - Current
- Serve as the primary point of contact for faculty, students, and external partners through phone, email, and in-person communication.
- Coordinate onboarding processes for faculty and student employees while ensuring timely completion of required documentation.
- Build strong relationships across multiple university departments by providing responsive, solution-oriented support.
- Track payroll, departmental budgets, financial transactions, and records using Oracle Cloud, HCM, PeopleSoft, and Microsoft Excel.
- Troubleshoot administrative and system-related issues by collaborating with internal departments to ensure timely resolution.
- Coordinate department events, faculty searches, guest speaker visits, travel arrangements, and vendor communications.
- Produce reports, maintain organized documentation, and monitor departmental processes to improve operational efficiency.
- Create promotional materials and department communications using Canva.
- Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
Sales Associate
Champs Sports
06.2019 - 04.2024
- Delivered exceptional customer service while consistently exceeding daily and weekly sales goals.
- Built strong customer relationships through personalized recommendations and product knowledge.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Assisted bilingual customers by providing Spanish translation and support.
- Collaborated with management to improve store operations and maintain inventory accuracy.
- Thrived in a fast-paced, high-volume retail environment while balancing multiple priorities.
Family Support Worker
Mercer Street Friends
09.2022 - 02.2023
- Built trusting relationships with families through regular home visits and ongoing support.
- Conducted developmental assessments and documented progress for children and families.
- Maintained detailed records and confidential documentation.
- Coordinated services while communicating with multiple community partners.
Family Worker Intern
Dawn to Dusk
01.2022 - 05.2022
- Supported administrative operations and maintained confidential client records.
- Scheduled parent-teacher meetings and assisted with case documentation.
- Worked collaboratively with families and internal staff to support child development goals.
Education
Bachelor of Arts - Sociology, Marketing
The College of New Jersey
Ewing, NJ08-2022
Skills
- Customer Success
- Applicant Support
- Administrative Operations
- Process Improvement
- Phone & Email Communication
- Onboarding & Training
- Payroll Administration
- Budget Management
- Microsoft Office Suite
- Oracle Cloud
- PeopleSoft
- HCM
- Data Tracking & Reporting
- Marketplace
- Concur
- Program management
- Office administration
- Strategic planning
Accomplishments
- Dean's Tuition Scholarship, 2023
- EOF Scholar, 2022
- TCNJ Unpaid Internship Scholarship, 2022
- Seal of Biliteracy – Spanish, 2018
Languages
Bilingual (English & Spanish)
Timeline
Program Coordinator II | Operations & Administrative Support
Rutgers University – Department of Latino & Caribbean Studies
02.2023 - Current
Family Support Worker
Mercer Street Friends
09.2022 - 02.2023
Family Worker Intern
Dawn to Dusk
01.2022 - 05.2022
Sales Associate
Champs Sports
06.2019 - 04.2024
Bachelor of Arts - Sociology, Marketing
The College of New Jersey