Alondra Soto
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target Corporation
10.2021 - 03.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
Education
High School Diploma -
High School For Law And Justice
Houston, TX05.2020
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Customer Service
- Detail Oriented
- Guest accommodations
- Flexible Schedule
- Data inputting
Timeline
Guest Advocate
Target Corporation
10.2021 - 03.2024
High School Diploma -
High School For Law And Justice