Alondra Soto
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with track record in efficiently handling packaging tasks. Known for reliability, adaptability, and strong teamwork. Skilled in inventory management, quality control, and maintaining safety protocols. Consistently delivers results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target Corporation
10.2021 - 03.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Packer
Target
10.2021 - 03.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Played key role in peak season by managing increased packing volume, ensuring no backlog.
Education
High School Diploma -
High School For Law And Justice
05.2020
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Customer Service
- Detail Oriented
- Guest accommodations
- Flexible Schedule
- Data inputting
- Complaint handling
- Issue resolution
- Flexible schedule
- Loyalty promotion
- Store maintenance
- Efficient packing
- Safety protocols
- Deadline management
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Guest Advocate
Target Corporation
10.2021 - 03.2024
Packer
Target
10.2021 - 03.2024
High School Diploma -
High School For Law And Justice
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