Alondra Ugalde
Rancho Santa Margarita,CA
Summary
Dynamic retail sales associate with proven expertise at Kohl's in enhancing customer satisfaction and driving sales through exceptional service and effective product recommendations. Skilled in cash register operation and inventory management, I foster strong customer relationships and consistently exceed sales goals, contributing to a positive shopping experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Kohl's
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
Babysitter
Independant
Mission Viejo, CA
01.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Education
Communications 2.0 -
Saddleback College
Mission Viejo, CA05.2024
Trabuco Hills High School
Mission Viejo, CA05.2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Retail sales
- Reliability and punctuality
- Cash register operation
- Stocking and receiving
- Customer needs assessment
- Sales expertise
- Stock replenishment
- Product merchandising
- Sales goals attainment
- Sales trends
- Fashion sense
- Friendly and outgoing
- Customer follow-up
- Shelf stocking
- Visual display arrangement
- Dressing room support
- Retail merchandising expertise
Accomplishments
Kohls was my first time job and within the first month I was granted employee of the month. I was received compliments from customers about my great customer service and the way I was able to process things quickly in an appropriate matter
Certification
I have my associates degree in communications
Timeline
Babysitter
Independant
01.2018 - Current
Retail Sales Associate
Kohl's
Communications 2.0 -
Saddleback College
Trabuco Hills High School