Alondra Valenzuela
Stockton,CA
Summary
Experienced and compassionate Disaster Case Manager with a strong background in customer service, crisis management, and resource coordination. Bilingual in Spanish and English, with over 80 college units in Child Development and Psychology. Proven ability to support diverse populations including disaster survivors, farm workers, immigrants, children, and individuals with disabilities. Adept at navigating and leveraging community resources to meet client needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Disaster Case Manager
Catholic Charities of the Diocese of Stockton
02.2023 - Current
- Manage and support cases involving disaster survivors, providing essential resources and assistance
- Coordinate with various agencies to ensure comprehensive support for clients
- Develop individualized recovery plans and advocate on behalf of clients to obtain necessary services
- Assist with writing appeals letters to FEMA on behalf of the survivor
Call Center Applicant Assistance
El Concilio
03.2021 - 11.2021
- Assist callers with Covid Rent Relief questions
- Fill out the application for applicants
- Collect and review required paperwork
- Data Entry
- Conduct follow-up calls
- Provide application updates
- Provide referrals within the agency and outside
Sales Associate
Prestigio Jewelers
01.2008 - 01.2009
- Delivered exceptional customer service, assisting clients with purchasing decisions
- Maintained detailed knowledge of product offerings and store promotions
- Handled transactions and maintained accurate sales records
- Enroll customers in the store credit system
- Record daily jewelry inventory
Sales Associate
MetroPCS
01.2006 - 01.2008
- Assisted customers with selecting and troubleshooting mobile devices and plans
- Managed inventory and maintained store displays
- Consistently achieved sales targets and received positive customer feedback
Sales Associate
Victoria’s Secret
01.2005 - 01.2007
- Provided personalized shopping experiences to customers
- Assisted in visual merchandising and store organization
- Trained new employees on store procedures and customer service standards
Education
College Coursework - Child Development and Psychology
San Joaquin Delta College
Stockton, CaliforniaSkills
- Disaster Case Management
- Resource Coordination
- Client Advocacy
- Customer Service
- Crisis Intervention
- Community Outreach
- Knowledge of Community Resources
Certification
- Preschool Teacher Assistant
- FEMA
- Emergency Psychological Aid
References
Available upon request.
Timeline
Disaster Case Manager
Catholic Charities of the Diocese of Stockton
02.2023 - Current
Call Center Applicant Assistance
El Concilio
03.2021 - 11.2021
Sales Associate
Prestigio Jewelers
01.2008 - 01.2009
Sales Associate
MetroPCS
01.2006 - 01.2008
Sales Associate
Victoria’s Secret
01.2005 - 01.2007
College Coursework - Child Development and Psychology
San Joaquin Delta College
- Preschool Teacher Assistant
- FEMA
- Emergency Psychological Aid
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