Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Alondra Vazquez

Provo,UT

Summary

Proven Dental Assistant and Receptionist at Mountainlands Community Health Center, adept in digital X-ray proficiency and delivering exceptional customer service. Excelled in maintaining sterile environments, enhancing patient satisfaction, and efficiently managing appointments. Demonstrated ability to resolve insurance disputes, ensuring patient trust and operational excellence. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dental Assistant

Mountainlands Community Health Center
08.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Dental Receptionist

Mountainlands Community Health Center
08.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Operations Associate

JCPenney
12.2021 - 07.2023
  • Improved team collaboration with regular communication and status updates, leading to increased productivity.
  • Ensured compliance with industry regulations throughout all stages of a project''s lifecycle.
  • Implemented quality assurance measures throughout the project life cycle to ensure deliverables met or exceeded client expectations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.

Education

Mountainland Applied Technology College
Orem, UT
05.2024

High School Diploma -

Provo High School
Provo, UT
05.2023

Skills

  • Dental Radiography
  • Digital X-Ray Proficiency
  • Equipment Sterilization
  • Appointment Scheduling
  • Dental terminology knowledge
  • Customer Service

Certification

  • Certified Dental Assistant

Languages

English
Full Professional
Spanish
Full Professional

Additional Information


Maria Flores (801)-319-5620

Janeth Diaz (562)-842-0636

Timeline

Dental Assistant

Mountainlands Community Health Center
08.2023 - Current

Dental Receptionist

Mountainlands Community Health Center
08.2023 - Current

Operations Associate

JCPenney
12.2021 - 07.2023

Mountainland Applied Technology College

High School Diploma -

Provo High School

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Alondra Vazquez