ALONDRA VILLANUEVA
DALLAS,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Resourceful Order Picker is familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees and recognized for meeting quotas, deadlines, and quality standards.
Overview
6
6
years of professional experience
Work History
Cargo Agent
Lufthansa Cargo
11.2024 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Order Filler
Hi-Line
03.2023 - 11.2024
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Packaged items with appropriate materials to prevent damage during shipping.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Stocker
Walmart
09.2022 - 02.2023
- Stocked shelves with newly arrived products.
- Arranged merchandise attractively to promote sales.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price, and availability.
- Sorted returned merchandise for restocking or disposal.
FedEx Supply Chain
05.2022 - 08.2022
- Packed phones and/or internet devices
- Brought materials needed to designated work space
- Maintained area cleaned.
Host/Server
Los Lupes Mexican Restaurant
11.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Academy
09.2021 - 12.2021
- Maintained department clean
- Helped customers with items they needed
- Helped other departments with tasks like folding clothes, go-backs, or cleaning the area.
Mary Kay
08.2020 - 06.2021
- Packed and fulfilled orders
- Filled machines with bottles, carton, or paper.
Kroger
02.2019 - 05.2020
- Maintained the office designated clean
- Picked orders made online
- Trained new employees.
Education
Some College (No Degree) - Computer Science
University of Texas At Arlington
Associates - Cybersecurity
Brookhaven College
Dallas, TX01-2025
Skills
- Teamwork
- Leadership experience
- Communication
- Customer service
- Packing
- Client coordination
- Production line operations
- Boxing and labeling
- Merchandise restock
- Mentoring and training
- Stock organization
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education
Arlington, Tx,true,other,Dallas, TX
Contact
DALLAS, TX 75234
Timeline
Cargo Agent
Lufthansa Cargo
11.2024 - Current
Order Filler
Hi-Line
03.2023 - 11.2024
Stocker
Walmart
09.2022 - 02.2023
FedEx Supply Chain
05.2022 - 08.2022
Host/Server
Los Lupes Mexican Restaurant
11.2021 - 04.2022
Academy
09.2021 - 12.2021
Mary Kay
08.2020 - 06.2021
Kroger
02.2019 - 05.2020
Some College (No Degree) - Computer Science
University of Texas At Arlington
Associates - Cybersecurity
Brookhaven College
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