Alondra Zamora
Lincoln Park,MI
Summary
Organized employee, known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
Hagopian Cleaning Services
Oak Park, Michigan
09.2022 - 01.2025
- Coordinated customer inquiries through phone and email communications.
- Assisted clients in scheduling cleaning services and consultations.
- Resolved client complaints by providing timely solutions and support.
- Managed multiple tasks simultaneously in a fast paced environment.
- Resolved customer complaints in a professional manner.
- Collected, verified, and documented customer payments.
Food Production Worker
Dairy Queen
Lincoln Park, Michigan
05.2019 - 01.2023
- Prepared menu items according to established recipes and procedures.
- Communicated effectively with customers regarding menu offerings and special requests.
- Trained new employees on operational procedures and food preparation techniques.
- Worked collaboratively with other team members in a fast paced environment.
- Cleaned and sanitized work areas to uphold health standards consistently.
Receptionist
Munoz Realty
Detroit, Michigan
01.2021 - 01.2022
- Prepared and maintained legal and administrative documents, including property deeds, eviction notices, and land contracts.
- Conducted on-site property showings for prospective tenants to support leasing activities.
- Collected and processed rent payments from tenants in accordance with company procedures.
- Managed weekend office operations, including opening and closing the office, and ensuring day-to-day readiness.
Receptionist
Junction Clinic
Detroit, Michigan
04.2020 - 01.2021
- Managed phone calls, taking messages and scheduling appointments efficiently.
- Maintained organized filing system for patient records and documentation.
- Scheduled and confirmed appointments.
- Greeted patients and provided them with assistance.
- Updated and recorded patient information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-2020
Associate of Science - Pre-Mortuary Science
Wayne County Community College
Detroit, MISkills
- Service scheduling
- Customer support
- Data entry
- Team collaboration
- Training and mentoring
- Phone etiquette
- Money handling
- Billing procedures
- Medical terminology
- Attention to detail
- Adaptability
Languages
Spanish
Native/ Bilingual
Timeline
Customer Care Coordinator
Hagopian Cleaning Services
09.2022 - 01.2025
Receptionist
Munoz Realty
01.2021 - 01.2022
Receptionist
Junction Clinic
04.2020 - 01.2021
Food Production Worker
Dairy Queen
05.2019 - 01.2023
High School Diploma -
Lincoln Park High School
Associate of Science - Pre-Mortuary Science
Wayne County Community College