Sara Cowen
Pawleys Island,SC
Summary
Analytical data administrator with over 2 years of experience in high-volume data management and operational support. Maintains data integrity across EMR and specialized databases to enhance workflow efficiency. Skilled in document organization, data verification, and Microsoft Excel, focused on streamlining processes through effective information management.
Overview
5
5
years of professional experience
Work History
Customer Care Coordinator
Wilmington Dermatology Center
Wilmington, NC
09.2024 - 09.2026
- Supported patient scheduling by following up on high-volume cosmetic inquiries and maintaining timely communication, increasing scheduling rates by 50%.
- Educated patients on medical and cosmetic procedures and products, improving understanding of promotions and pricing and supporting strong product sales.
- Answered multi-line phone system and scheduled patients in fast-paced medical environment with accuracy and professionalism.
- Coordinated scheduling for 10+ resources, improving appointment allocation while following business rules and operational guidelines.
- Managed EMR systems to align appointments with provider and device availability and maintain efficient workflow.
- Handled record release department requests with accuracy and compliance, processing high volumes of patient record requests and supporting timely access to information.
Maître d’
Kindred Studio
Davidson, NC
02.2022 - 10.2024
- Utilized Resy data to manage 200–400 reservations per service, ensuring smooth guest flow and operational efficiency.
- Maintained exceptional customer satisfaction, consistently contributing to five-star guest ratings.
- Mapped and adjusted dining room floor plan to accommodate high guest volume and seating preferences.
- Communicated with guests to confirm reservation details and ensure accuracy based on collected data and special requests.
- Collaborated with team members to identify and implement process improvements, increasing overall efficiency by 50%.
- Developed proficiency in Resy OS, applying system functions to enhance daily operations.
- Entered and organized detailed reservation data into internal database, ensuring accuracy and consistency.
Server/ Front-of-House Administrator
Pinpoint
Wilmington, NC
02.2022 - 09.2024
- Memorized and communicated detailed profiles for 11 rotating wines by the glass and 16 specialty cocktails. Provided exceptional guest service while managing a section of 15–20 guests per shift efficiently and professionally.
- Learned and accurately described daily menu items and preparation methods in a fast-changing, chef-driven environment.
- Coordinated large-party reservations and responded to email inquiries, prioritizing guest needs and operational capacity.
- Managed restaurant checkbook for accurate financial tracking and recordkeeping.
- Processed, signed, and organized FOH and BOH invoices to ensure complete documentation.
- Maintained and updated secure employee files, ensuring compliance with internal policies and confidentiality standards.
Education
Bachelor of Science - Business Administration, Economics
University of North Carolina Wilmington
Wilmington, NC05-2024
Skills
- Technical: Microsoft Excel, Electronic medical records, Resy OS, Data Entry, POS Systems
- Administrative: Scheduling, Recordkeeping, Database Management, Documentation, Workflow management, EMR scheduling, Multi-line phones,Record release
- Professional: Customer Service, Patient education, Communication, Multitasking, Problem-Solving, Team Collaboration
Timeline
Customer Care Coordinator
Wilmington Dermatology Center
09.2024 - 09.2026
Maître d’
Kindred Studio
02.2022 - 10.2024
Server/ Front-of-House Administrator
Pinpoint
02.2022 - 09.2024
Bachelor of Science - Business Administration, Economics
University of North Carolina Wilmington