Alejandra Tinoco
Needville,TX
Summary
Experienced Medical Assistant with over a decade in patient care, skilled in EMR systems including Epic. Bilingual with expertise in patient triage, medication administration, and diagnostic testing. Committed to facilitating effective communication and workflow in healthcare settings. Authorized to work in the US for any employer.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Care Coordinator/Medical Assistant
California kidney specialist
06.2025 - 09.2026
- Coordinated patient appointments and managed scheduling for multiple clinics.
- Confirmed insurance coverage details to ensure patient access to necessary treatments
- Called patients to assess wellness and address concerns
- Communicated with patients to evaluate health status and provide support
- Check patients with high blood pressure monitor
- Schedule new appointments from the hospital
- Go over their health care
Remote Customer Service Representative
Medical Associates of Central Va., Inc.
01.2025 - 12.2025
- Resolved patient inquiries through phone and email communication effectively.
- 3. Ensured patients received necessary referrals for further evaluations or treatments.
- 4. Documented patient medical history to ensure accurate and timely care.
- 5. Facilitated prior authorization requests for medications to enable patient access.
- 6. Coordinated and processed laboratory orders for patient testing and diagnostics.
- 5. Processed prior authorization for medications to facilitate patient access to necessary treatments.
- 6. lab orders
- Maintained organized documentation of patient interactions and follow-ups to support continuity of care.
Certified Medical Assistant
P roHealth Staffg, Inc
Bellaire, TX
02.2024 - 10.2024
- Assist with nurses' phone calls
- Managed call center operations
- Scheduled appointments to optimize patient flow and service delivery
- Conducted follow-ups from hospital to facilitate continuity of care
- Assist with nurses' phone calls
- Organized and updated medical charts
- Monitored and documented vital signs of patients
Certified Medical Assistant
Urgent Care for Kids
Katy, TX
12.2023 - 03.2024
- Monitored vital signs and managed wounds, ensuring compliance with protocols and maintaining accurate patient records.
- Monitor vital signs and manage wounds, ensuring protocol compliance and accurate records.
- Perform diagnostic procedures with precision, maintaining infection control standards.
- Facilitate care through phone triage and lab result communication, ensuring timely interventions.
- Facilitated care through phone triage and communicated lab results, ensuring timely patient interventions.
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Educated patients on medication instructions, post-treatment care, and preventive measures to enhance overall wellness.
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
Certified Medical Assistant
CHI Baylor St, Lukes Medical Group
Richmond, TX
01.2022 - 10.2023
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling to optimize appointment flow and minimize wait times
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Educated patients on medication instructions and post-treatment care to enhance understanding and compliance
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Coordinated referrals to specialists and diagnostic facilities to facilitate timely access to necessary care
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Administered vaccinations according to immunization schedules while maintaining accurate records
Certified Medical Assistant (PRN)
NightLight Pediatric Urgent Care Deans professional
Houston, TX
01.2021 - 03.2023
- Executed multiple diagnostic tests including COVID, RSV, strep, and flu, while ensuring proper documentation and patient comfort throughout procedures
- Executed diagnostic tests including COVID, RSV, strep, and flu, ensuring accurate documentation and prioritizing patient comfort during procedures
- Coordinated with healthcare team to perform specialized procedures including catheterization, PO challenges, and specimen collection, enhancing patient care quality
- Managed back office operations, maintaining patient flow and delivering urgent care services in fast-paced pediatric environment
Medical Assistant (Part-Time)
MD Kids Pediatrics
Richmond, TX
07.2022 - 01.2023
- Delivered compassionate care during newborn screenings and adolescent examinations, ensuring patient comfort and maintaining highest medical standards
- Delivered compassionate care during newborn screenings and adolescent examinations, ensuring patient comfort and maintaining the highest medical standards
- Conducted multiple diagnostic procedures including flu, RSV, COVID, and strep testing while maintaining accurate patient records and strict protocol adherence
- Managed patient flow during medical tests, screenings, and examinations, contributing to streamlined clinic operations
- Coordinated with healthcare team to deliver pediatric care, administering injections and conducting specialized examinations
- Facilitated specialized examinations and screenings, ensuring patient comfort and precise medical documentation
Certified Medical Assistant Agency
DEAN'S PROFESSIONAL SERVICES - Houston Methodist Transplant clinic
Houston, TX
08.2019 - 10.2020
- Managed patient care duties, including vital signs monitoring, medication reviews, and Doppler checks, while ensuring accurate medical records and effective bilingual communication
- Streamlined patient intake procedures through efficient vital sign assessments and medication reviews, while providing comprehensive bilingual support for diverse patient population
- Coordinated with transplant team to deliver integrated patient care services, enhancing patient flow through front desk management and clinical assistance
- Coordinated with transplant team to deliver integrated patient care services, combining front desk management with clinical assistance duties to ensure smooth patient flow
- Streamlined patient intake procedures by conducting vital sign assessments and medication reviews, providing bilingual support to improve accessibility for diverse patient population
Medical Assistant Temporary Agency
Memorial Hermann
Katy, TX
12.2018 - 03.2019
- Executed comprehensive pediatric clinical procedures including vital screenings, immunizations, and diagnostic testing while maintaining strict medical documentation protocols.
- Coordinated patient care workflow through appointment scheduling, phone communication, and triage assessment to enhance healthcare delivery.
- Conducted diagnostic procedures including strep, RSV, and flu testing, ensuring accurate specimen collection and documentation for reliable patient outcomes.
- Managed comprehensive patient care from newborns to young adults, facilitating smooth clinic operations and maintaining high service standards.
- Executed pediatric clinical procedures including vital screenings, immunizations, and diagnostic testing while upholding stringent medical documentation protocols.
Medical Assistant
Legacy Community Health Services Inc
Houston, TX
09.2013 - 09.2016
- Performed blood draws to collect specimens for laboratory testing
- Administered catheterization procedures to ensure patient comfort and care
- Monitored urine bag usage to maintain patient hygiene and comfort
- Executed bilirubin testing procedures to evaluate jaundice in patients
- Conducted diverse laboratory procedures including blood draws, rapid tests, and specialized screenings while maintaining strict protocol adherence
- Drawing blood
- Delivered compassionate patient care across multiple medical specialties, executing clinical procedures such as newborn assessments and women's health services to promote patient well-being
- Managed clinical responsibilities including diagnostic testing, preventive screenings, and specialized medical procedures, prioritizing patient comfort
- Coordinated with healthcare team to provide comprehensive medical support, performing vital assessments and laboratory procedures while facilitating specialized testing
Education
Medical Assisting (Technical school) -
Everest
Houston, TXHigh School Diploma -
B F Terry High School
Rosenberg, TXSkills
- Customer service
- Order inquiry handling
- English Spanish
- Hospital medicine
- Time management
- Patient appointment follow-ups
- Phone communication
- Efficiency
- Medication reconciliation
- Health care coordination
- Electronic health records
- Customer relationship management
- Administrative support
- Appointment management
- Effective communication
- Team collaboration
- Bilingual communication
- Multitasking
- Patient assessment
- Patient confidentiality
- Goal setting
- Patient satisfaction
- Patient inquiries handling
- HIPAA compliance
- Order processing
- Computer operation
- Phone call management
- Patient communication
- Patient interaction
- Level I Trauma Center
- Medical administrative support
- Outbound calling
- Client services
- Medical office experience
- Record keeping
- Medical scheduling
- Customer complaint resolution
- Quality data entry
- Microsoft Teams
- Experienced
- Health insurance policy knowledge
- Electronic health records (EHR) management
- Internal employee customer service
- Healthcare customer support
- Teamwork
- Continuous improvement
- HIPAA
- Medicare
- Online insurance verification
- EMR/EHR
- Diverse patient engagement
- Medical billing
- Client interaction via phone calls
- Medical receptionist
- Google Suite
- Customer training
- Call center agent experience
- Customer support experience
- Appointment scheduling
- Process improvement
- Handling customer inquiries
- Healthcare service coordination
- Windows
- Epic
- Technical Proficiency
- Phone etiquette
- Call center
- Communication skills
- Customer data entry
- Medical assisting
- Data entry
- Microsoft Office
- Email customer support
- Injection administration
- Payment processing
- Word processing
- Bilingual Patient Care
- Medical documentation
- Phone customer support
- Leadership
- Customer support specialist experience
- Phone inquiries
- Pharmacy operations
- Phone answering
- Organizational skills
- Customer support team management
- Customer support experience within healthcare industry
- Individual consumer customer service
- Filing
- Telehealth communication
- Classroom experience
- Greeting customers
- Administrative experience
- Maintaining patient confidentiality
- Clinic
- Google Workspace
- Pediatric care coordination
- Patient care management
- Typing
- Customer service video conferencing
- Microsoft Dynamics 365
- Clinical data entry
- English
- Microsoft Outlook
- Telehealth
- Zoom
- Documentation review
- Telecommunications headsets
- Cardiology
- Bilingual
- Epic Customer service
- In-person customer service
- Medical terminology
- Records management
- Dermatology
- Microsoft Excel
- SMS customer support
- Real-time eligibility verification
- Customer returns handling
- Microsoft Word
- Computer literacy
- Healthcare technology support
- Medical device assistance
- Care plans
- Expert Experienced
- Basic life support
- Writing skills
- Managing patient records
- Insurance verification
- Attention to detail
- Multi-line phone systems
- DocuSign
- Proofreading
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CPR Certification
Expired 07/2025, Certified Medical Assistant
NRCMA 140042
Expired 09/2025, Bls
July 2025, BLS Certification
NCMA, Medical Technologist, First Aid Certification, RMA
Languages
Spanish - Fluent, Bilingual, English
Timeline
Patient Care Coordinator/Medical Assistant
California kidney specialist
06.2025 - 09.2026
Remote Customer Service Representative
Medical Associates of Central Va., Inc.
01.2025 - 12.2025
Certified Medical Assistant
P roHealth Staffg, Inc
02.2024 - 10.2024
Certified Medical Assistant
Urgent Care for Kids
12.2023 - 03.2024
Medical Assistant (Part-Time)
MD Kids Pediatrics
07.2022 - 01.2023
Certified Medical Assistant
CHI Baylor St, Lukes Medical Group
01.2022 - 10.2023
Certified Medical Assistant (PRN)
NightLight Pediatric Urgent Care Deans professional
01.2021 - 03.2023
Certified Medical Assistant Agency
DEAN'S PROFESSIONAL SERVICES - Houston Methodist Transplant clinic
08.2019 - 10.2020
Medical Assistant Temporary Agency
Memorial Hermann
12.2018 - 03.2019
Medical Assistant
Legacy Community Health Services Inc
09.2013 - 09.2016
Medical Assisting (Technical school) -
Everest
High School Diploma -
B F Terry High School