Yessica Mendoza
Medical Assistant
ARLINGTON,Virginia
Summary
Energetic team-player experienced working in high-volume medical practice environment. Skilled in marketing and sales with strong knowledge of medical terminology and prescriptions for wide range of treatments. Strong process management, customer service and communication skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Care Coordinator/Medical Assistant
Virginia Health Center
Falls Church, VA
12.2020 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- High Volume calls
Sales Associate
ACE Cash Express Inc.
ARLINGTON, Virginia
09.2019 - 11.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Proceed Loan application for customer
- Managed over 30 calls per day
- Communicated professionally with colleagues and clients.
Accounts Receivable Clerk/Customer Service Representative
Cfm Management
Alexandria, VA
03.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support for external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- High Volume calls
- Managed and updated financial accounts and permanent records for more than 500 current clients
Education
High School Diploma -
Washington Lee High School
Arlington, VA 09.2014 - 06.2017
Certificate - Clinical Medical Assistant
Northern Virginia Community College
Annandale, VA 01.2021 - 08.2021
Skills
Multi-line phone talent
Bilingual
Complaint resolution
Report preparation
Sales expertise
EMR / EHR
Completing insurance forms
Medical office administration
Simple dressings
CPR
Phlebotomy
Injection administration
Vital signs monitoring
Appointment Scheduling
Specimens collection and processing
Insurance claims
Certification
CPR
Timeline
CPR
08-2021
Certificate - Clinical Medical Assistant
Northern Virginia Community College
01.2021 - 08.2021
Patient Care Coordinator/Medical Assistant
Virginia Health Center
12.2020 - Current
Sales Associate
ACE Cash Express Inc.
09.2019 - 11.2020
Accounts Receivable Clerk/Customer Service Representative
Cfm Management
03.2018 - 08.2019
High School Diploma -
Washington Lee High School
09.2014 - 06.2017