Damariha T. Jones
Raleigh,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant/Companion
Carolina Meadows
01.2023 - Current
- Assist with daily living activities such as bathing, dressing, grooming and toileting
- Monitoring and reporting changes in residents’ health and well-being to the nursing team
- Assisting with meal preparation and feeding
- Maintain a clean and safe environment for residents
- Building relationships with residents and their families to provide excellent care and service
Patient Care Assistant
Chatham Ridge
Chapel Hill, NC
01.2021 - 01.2023
- Company Overview: Chapel Hill NC
- Answer phone to communicate with family and physicians that have resident related questions
- Provide personalized care and service to residents
- Assist with activities of daily living
- Assist residents in meeting their physical emotional and spiritual needs
- Answer and respond immediately to resident calls
- Document patients ADLs, safety checks, showers, and any changes to behaviors at the end of every shift
- Chapel Hill NC
Patient Support Representative
Emergeortho
Durham, NC
01.2021 - 01.2023
- Kept an open line of professional communication with assigned staff and providers regarding patient needs
- Protected patient’s rights by maintaining confidentiality of personal and financial information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with scheduling, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate- Seasonal
Gap Factory Inc.
Mebane, NC
01.2019 - 01.2020
- Company Overview: Mebane NC
- Assisted the customers in a busy retail environment
- Cashier
- Demonstrated pleasant customer service to customers, no matter the circumstance
- Mebane NC
Education
Esthetician Graduate -
Elevate Salon Institute
01.2023
Biology -
North Carolina A&T State University
Greensboro, NC01.2020
Diploma -
Graham High School
Graham, NC01.2020
Career and Technology Education Center (CTEC)
Burlington, NC01.2020
Skills
- Word
- Excel
- PowerPoint
- Quick MAR
- EPIC
- Athena Health
- Organizational standards
- Healthcare operations
- Written and verbal communication
- Database coordination
- Data Entry
- Problem Resolution
- Multi-line phone talent
- De-Escalation Techniques
- Scheduling
References
Available upon request.
Timeline
Patient Care Assistant/Companion
Carolina Meadows
01.2023 - Current
Patient Care Assistant
Chatham Ridge
01.2021 - 01.2023
Patient Support Representative
Emergeortho
01.2021 - 01.2023
Sales Associate- Seasonal
Gap Factory Inc.
01.2019 - 01.2020
Esthetician Graduate -
Elevate Salon Institute
Biology -
North Carolina A&T State University
Diploma -
Graham High School
Career and Technology Education Center (CTEC)
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