Jaquelin Ortega
San Rafael,CA
Summary
Detail-oriented Patient Care Coordinator skilled in HIPAA compliance, patient documentation, and appointment scheduling. Proven ability to enhance patient communication and streamline healthcare processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Medical Assistant
Kimberly Henry MD
Greenbrae, CA
01.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient communications, ensuring timely responses and addressing inquiries effectively.
- Assisted in developing patient education materials to improve understanding of treatment options.
- Collaborated with healthcare providers to streamline referral processes and enhance patient care continuity.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Trained new staff on office procedures and best practices for patient interaction.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Organized patient records and database to facilitate information storage and retrieval.
- Collected and documented patient medical histories, contributing to accurate diagnosis and treatment plans.
Imaging Assistant
Kentfield Hospital
Greenbrae, CA
05.2022 - 01.2024
- Assisted radiologists in preparing and positioning patients for imaging procedures.
- Ensured compliance with safety protocols and maintained cleanliness in imaging areas.
- Operated imaging equipment, including X-ray and MRI machines, under supervision.
- Documented patient information accurately in electronic health record systems.
- Monitored inventory of medical supplies and coordinated restocking as needed.
- Utilized medical terminology and [Type] knowledge to improve testing functionality and accuracy.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Ultrasound Volunteer
Kentfield Hospital
Greenbrae, CA
02.2021 - 04.2022
- Assisted nursing staff with patient care and daily activities to enhance overall patient experience.
- Coordinated volunteer schedules to ensure adequate coverage for various hospital departments.
- Trained new volunteers on hospital protocols and best practices for patient interaction.
- Developed and implemented strategies to improve volunteer engagement and retention rates.
- Conducted regular assessments of volunteer performance, providing feedback for continuous improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Associate of Science - Ultrasound
United Medical Institute
Sacramento, CA08-2024
Associate of Applied Science - Medical Assistant
College of Marin
Greenbrae, CA05-2022
Skills
- HIPAA compliance
- Appointment scheduling
- Patient care
- Medical terminology
- Patient documentation
- Payment collection
- Patient outreach and Follow-up
- Database search and data entry skills
- Medical history documentation
- Healthcare system navigation
- Billing statement processing
Certification
- BLS Certified
- HIPAA Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator/Medical Assistant
Kimberly Henry MD
01.2024 - Current
Imaging Assistant
Kentfield Hospital
05.2022 - 01.2024
Ultrasound Volunteer
Kentfield Hospital
02.2021 - 04.2022
Associate of Science - Ultrasound
United Medical Institute
Associate of Applied Science - Medical Assistant
College of Marin