Alondra Zavala
Cherry Hill ,New Jersey
Summary
Detail-oriented legal and administrative professional with 3+ years of experience handling claims-related documentation, insurance correspondence, appeals support, records analysis, reimbursement follow-up, and high-volume case management. Experienced reviewing EOBs, researching insurance codes, preparing appeal requests, and resolving account discrepancies. Seeking to leverage investigative and analytical skills in a Healthcare Analyst or Appeals Denial Specialist role.
Overview
9
9
years of professional experience
Work History
Discovery Paralegal
Stahl & DeLaurentis, PC
Haddon Heights, New Jersey
10.2025 - Current
- Managed discovery processes and obtained critical medical/employment records for active claims files.
- Drafted subpoenas for records retrieval and coordinated service of subpoenas to appropriate parties.
- Followed up with providers, employers, and outside offices regarding outstanding documentation.
- Reviewed records for completeness and discrepancies impacting case resolution.
- Maintained detailed status updates and tracked deadlines across multiple files.
- Communicated with attorneys and external parties to expedite claim-related matters.
Senior Paralegal
Kotlar, Hernandez & Cohen
Marlton, New Jersey
08.2022 - 08.2025
- Reviewed medical billing documents and Explanation of Benefits (EOBs) to verify payments and balances.
- Prepared and mailed appeal letters to Medicaid regarding claim/payment issues.
- Researched billing codes and insurance payment discrepancies unrelated to Worker's Compensation claims.
- Request medical records, Medicaid/Medicare liens, and supported documents for reimbursement.
- Assisted with claim follow-up, payment status updates, and account resolutions.
- Maintained accurate notes, documentation, and case management systems.
- Conducted legal research to support attorneys in case preparation.
Receptionist
Kotlar, Hernandez & Cohen
Marlton, New Jersey
08.2022 - 02.2023
- Managed intake calls, scheduling, client updates, and administrative support.
- Routed documentation and maintained organized confidential files.
- Greeted clients and visitors warmly upon arrival at the office.
- Organized and maintained office files, ensuring easy access to documents.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Verified visitors' identification cards before allowing access to the building.
Crew Member
Jersey Mikes
Cherry Hill, New Jersey
06.2022 - 08.2022
- Delivered excellent customer service in fast-paced retail environment
- Prepared food orders accurately while maintaining speed and quality standards.
- Processed cash and card transactions with accuracy.
- Maintained clean, organized workstations and followed food safety procedures.
- Collaborated with team members to manage rush periods efficiently.
- Assisted with restocking inventory and daily opening/closing duties.
- Demonstrated reliability, punctuality, and strong teamwork skills.
Hourly Manager
PDQ Restaurant
Cherry Hill, New Jersey
07.2017 - 01.2022
- Supervised daily front-of-house and back-of-house operations in a fast-paced, high-volume environment.
- Managed employee schedules, shift assignments, and workflow to maintain productivity and service standards.
- Resolved customers concerns professionally, improving satisfaction and retention.
- Trained new team member on company procedures, safety standards, and customer service expectations.
- Handled cash management, register reconciliation, and accurate end-of-day reporting.
- Maintained inventory levels and coordinated supply needs to avoid operational disruptions.
- Ensured compliance with health, safety, and cleanliness regulations.
- Supported hiring, onboarding, and team performance coaching.
- Balanced multiple priorities under pressure while meeting strict time goals.
Education
High School Diploma -
Cherry Hill School West
Cherry Hill, NJ06-2019
Skills
- Explanation of Benefits (EOB) review
- Insurance Payment Research
- Medicaid Appeals and Correspondence
- Medical Records Analysis
- Medical Records Request
- Subpoena Coordination
- Data Entry
- Deadline Management
- Lien Processing
- Documentation Auditing
- Research and Fact-Finding
- Case/account Tracking
- Evidence Gathering
- Accuracy Checking
- Root Cause Problem Solving
- Calender Managing
- File Management
- Task Prioritization
- Deadline Tracking
- Scheduling
- Inbox Management
- HIPAA-Adjacent Records Handling
- Confidential Information Handling
- Insurance Carrier Follow-up
- Client/Provider Communication
- Bilingual Communication (English/Spanish)
Timeline
Discovery Paralegal
Stahl & DeLaurentis, PC
10.2025 - Current
Senior Paralegal
Kotlar, Hernandez & Cohen
08.2022 - 08.2025
Receptionist
Kotlar, Hernandez & Cohen
08.2022 - 02.2023
Crew Member
Jersey Mikes
06.2022 - 08.2022
Hourly Manager
PDQ Restaurant
07.2017 - 01.2022
High School Diploma -
Cherry Hill School West