Alonna Mosley
Northport,AL
Summary
Assisted in resolving issues through effective communication and a calm demeanor. Maintained accurate records in company software and created reports on performance. Supported customer loyalty initiatives and facilitated quick resolutions. Utilized downtime efficiently in fast-paced environments. Remained prepared for all tasks.
Overview
8
8
years of professional experience
Work History
Caregiver
Right At Home Health Care
09.2024 - Current
- Provided personalized care and support to clients, enhancing daily living activities and maintaining comfort.
- Assisted clients with mobility and personal hygiene, ensuring dignity and safety during all interactions.
- Administered medication accurately, following prescribed schedules to promote health and well-being.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
- Trained new caregivers on best practices for client care and safety protocols to ensure high service quality.
- Monitored changes in client condition, reporting observations promptly to support timely interventions by healthcare teams.
- Implemented engaging activities tailored to clients' interests, promoting mental stimulation and social interaction.
- Advocated for clients' rights and preferences, fostering trustful relationships that encouraged open communication about care needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Customer Service Representative
Friday oil
04.2018 - 02.2024
- Built strong and trusting relationships with customer to ensure they continue to Shop with us. Delivered fast and friendly service to resolve issues and customer complaints
Education
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Shelton State community college
Tuscaloosa, AlabamaSkills
- Achieved high customer satisfaction through effective complaint resolution Delivered exceptional customer service that enhanced brand loyalty Drove data analysis projects that informed key business strategies Completed projects on schedule, contributing to overall success Cultivated strong communication channels that improved collaboration Leveraged critical thinking to identify innovative solutions Enhanced financial performance through strategic insights Motivated teams to excel in fast-paced environments, driving results
Language
English
Native
Timeline
Caregiver
Right At Home Health Care
09.2024 - Current
Customer Service Representative
Friday oil
04.2018 - 02.2024
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Shelton State community college