Alonna Williams
Carteret,NJ
Overview
8
8
years of professional experience
Work History
Driver/assistant manager
Amazon/ VLT
Carteret, NJ
12.2021 - Current
- As a delivery associate, are responsible for delivering 250-300 packages a day.
- Prime week winner: First in Driver Quality, Perfect Customer Feedback score, top five in safety.
- Top Driver Award for being a hard worker and team player.
- 2x Delivery Champion Frontrunner Top Performer Award.
- Dispatched out of DJZ3 & DJZ8
- As Dispatch, We are responsible for handling both emergency and non-emergency situations.
- Receiving and relaying messages to Delivery Associates.
- Monitoring vehicles on the road.
- Deploy rescues, package escalations, redelivery protocol, monitor netradyne violations.
Driver
UberEats
New Jersey
03.2020 - Current
- Complete proficient deliveries by choosing the best and most efficient routes.
- Manage communication with customers and merchants. I solved any administrative issue between customers and merchants.
Assistant Manager
Burger King
Carteret, NJ
04.2017 - 10.2021
- Nominated as Employee of the month, by being professional and presenting customer service skills.
- Conduct online surveys every month to improve customer feedback and satisfaction.
- Perform all positions responsibility accurately. Assisted where help is needed whether it be in the kitchen, the front register, expediting, and the drive-thru.
- Leading a group of team members to exceed guest expectations with quick and friendly service. Supervises and trains team members on product, stations, and policies.
- Manage cash control, security procedures and help maintain inventory, supervise labor, and apply financial reports across shifts to enhance restaurant results.
- Currently responsible for hiring and training of ten employees.
Lifeguard
Spray Park
Carteret, NJ
06.2018 - 08.2018
- Ensured 100% safety and security of all the guests by remembering training procedures and communicating with guests.
- Enrolled into CPR training to ensure quick life-saving decisions while on duty.
Education
Bachelor of Science - Supply Chain Management
Rutgers, The State University of New Jersey
Newark, NJ03.2021
Associate in Science - Business Administration
Middlesex County College
Edison, NJ03.2020
Skills
- Team work
- Strong Leadership
- Great Communication
- English (native) Spanish (basic)
- Technical: Microsoft Office (Word, PowerPoint, Excel)
- Quick learner
- Organized multi-tasker
- Ability to work well under pressure
- Problem solving skills
- Management skills
Community Service
Participant Walker:Cancer Walk, Encouraged others to participate and raise awareness during the walk, designed shirts and custom socks., Donated and fundraised money to recognize the survivors and people past away battling cancer., Volunteer Leader:Rahway University Hospital, Accommodate in the Education Department, organized files and gave assistance to the ones in charge of the department by making PowerPoint presentations for training classes.
Timeline
Driver/assistant manager
Amazon/ VLT
12.2021 - Current
Driver
UberEats
03.2020 - Current
Lifeguard
Spray Park
06.2018 - 08.2018
Assistant Manager
Burger King
04.2017 - 10.2021
Associate in Science - Business Administration
Middlesex County College
Bachelor of Science - Supply Chain Management
Rutgers, The State University of New Jersey