Alonso contreras espitia
Wendover,UT
Summary
Dynamic and reliable professional with experience at Montego Bay Casino and Resort, excelling in customer assistance and cash register operation. Proven ability to enhance sales through effective upselling and maintain a welcoming atmosphere. Skilled in handling complaints with patience and empathy, ensuring customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Gift Shop Cashier
Montego Bay Casino and Resort
Wendover, UT
07.2023 - Current
- Collaborated with fellow team members to maintain adequate inventory levels on the sales floor, ensuring optimal product availability.
- Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
- Developed strong rapport with customers through friendly interactions, fostering a welcoming atmosphere within the gift shop.
- Demonstrated adaptability and flexibility by covering additional shifts when needed, contributing to a well-functioning team environment.
- Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Processed exchanges and returns by processing them in company database.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
HVAC Assistant
Independant Contract
Wendover, UT
07.2023 - Current
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Repaired and replaced motors, bearings and belts.
- Maintained tools and equipment in good working condition.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Answered customer questions and helped resolve various concerns.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
Education
Wendover High School
Wendover, UT05-2024
Skills
- Patience and empathy
- Workplace safety
- Reliability and punctuality
- Cleanliness and hygiene
- Handling complaints
- Cash register operation
- Returns and exchanges
- Customer assistance
- Cleaning and sanitizing
- Item scanning
- Price checking
Languages
Spanish
Elementary
English
Full Professional
Timeline
Gift Shop Cashier
Montego Bay Casino and Resort
07.2023 - Current
HVAC Assistant
Independant Contract
07.2023 - Current
Wendover High School