Alonso Gonzalez
Keystone,CO
Summary
Dynamic Customer Representative Manager with proven expertise in customer relationship management, project management, and quality assurance. Committed to enhancing customer experiences and optimizing operations for maximum efficiency.
Overview
13
13
years of professional experience
Work History
Customer Representative Manager-Starbucks Lead M.
City Market Kroger
Dillon, CO
09.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly maintain accurate product knowledge to assist customers in making informed purchasing decisions.
- Processed transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Managed daily operations, ensuring optimal staffing and workflow efficiency.
- Introduced new menu items based on market trends and customer feedback, driving sales growth, Streamlined inventory management for optimized stock levels and reduced waste.
Front End Manager, Key Holder
TJX Companies
Silverthorne, CO
04.2021 - 08.2023
- Led front-end operations ensuring optimal customer experience and operational efficiency, trained and mentored team members on sales techniques and product knowledge.
- Implemented training programs focused on enhancing team performance and productivity.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions,operations, bookkeeping, and security.monitored cash drawers.
- Developed and implemented merchandising strategies to enhance product visibility.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
Housekeeping Office Coordinator
Summit Cove Vacation Lodging
Keystone, CO
06.2020 - 07.2022
- Coordinated housekeeping schedules to optimize staff productivity and guest satisfaction.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost efficiency.
- Streamlined communication between housekeeping and front desk to enhance service delivery.
- Trained new staff on operational procedures and quality standards for consistency in service.
- Developed and implemented cleaning protocols that improved overall property cleanliness ratings.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
Housekeeping Inspector Lead
Vail Resorts Inc
Keystone, CO
05.2015 - 04.2020
- Conducted thorough inspections of guest rooms and common areas to ensure cleanliness and presentation standards.
- Collaborated with housekeeping staff to maintain efficient cleaning schedules and workflow processes.
- Trained new team members on cleaning protocols, safety procedures, and inspection criteria.
- Implemented quality control measures to enhance overall cleanliness and guest satisfaction ratings.
- Reviewed inventory levels of cleaning supplies and equipment, coordinating orders as needed to prevent shortages.and levels efficience.
Test Control Production Technician
Robert M Hadley CO
Ventura, CA
04.2013 - 03.2015
- Operated and maintained production machinery to ensure optimal performance and product quality.
- Conducted regular equipment inspections, identifying issues and implementing timely repairs.
- Collaborated with team members to streamline production processes, enhancing workflow efficiency.
- Monitored production output, making adjustments as necessary to meet quality standards.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
Education
BD in Business Development - Business Administration And Management
Universidad Tecnologica Del Estado De Zacatecas
Guadalupe, Zacatecas06-2012
Skills
- Quality assurance
- Service support
- Data management
- Payment processing
- Adaptability and flexibility
- Relationship building
- Computer proficiency
- Administrative support
- Project management
- Document control
- Customer relationship management (CRM)
Affiliations
Chorus Mass Director-Catholic Church, Silverthorne CO
Timeline
Customer Representative Manager-Starbucks Lead M.
City Market Kroger
09.2023 - Current
Front End Manager, Key Holder
TJX Companies
04.2021 - 08.2023
Housekeeping Office Coordinator
Summit Cove Vacation Lodging
06.2020 - 07.2022
Housekeeping Inspector Lead
Vail Resorts Inc
05.2015 - 04.2020
Test Control Production Technician
Robert M Hadley CO
04.2013 - 03.2015
BD in Business Development - Business Administration And Management
Universidad Tecnologica Del Estado De Zacatecas