Dale Sansone
Union City,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
3
3
years of professional experience
1995
1995
years of post-secondary education
Work History
Starbucks Lead/Coffee Barista
Albertsons
Fort Lee, New Jersey
03.2023 - Current
- Maintained cleanliness of work area, including counters and equipment.
- Engaged with customers to provide excellent service and recommendations.
- Managed inventory of coffee supplies and placed orders as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new baristas on equipment operation and customer service standards.
- Assisted in developing seasonal drink menus to enhance customer offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Operated cash register to process payments from customers.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained calm demeanor during high-volume periods and special events.
- Established and adjusted ordering parameters to manage inventory.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Adhered to all company policies regarding cash management procedures.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Described menu items to customers and suggested products based on stated preferences.
Education
Hackensack HS
Hackensack , NjSkills
- Espresso preparation
- Customer engagement
- Inventory management
- Beverage customization
- Health compliance
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Upselling techniques
- Quality assurance
- Team collaboration
- Equipment operation
Timeline
Starbucks Lead/Coffee Barista
Albertsons
03.2023 - Current
Hackensack HS