Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

ALONSO LOPEZ MENA

Plano

Summary

Detail-oriented and analytical Navy Veteran with a solid foundation in computer systems, network management, and software development. Proven ability to solve complex problems and troubleshoot issues effectively while collaborating within diverse teams. Achieved successful project completions through innovative thinking and meticulous attention to detail. Committed to ongoing professional development and quick adaptation to emerging technologies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Claim Specialist

STATE FARM
10.2024 - Current
  • Investigate and evaluate claims, conduct investigation of property claims by reviewing policy details, assessing damages to determine coverage, collecting statements and claim validity.
  • Communicate with Policyholders and third parties, serving as a main point of contact between policyholders, agents, and contractors to gather necessary information and provide updates on claim status.
  • Negotiate and settle claims, evaluating damages and negotiating fair settlement sin accordance with State Farm guidelines and state regulations, ensuring timely and accurate claim resolution while maintaining customer satisfaction.

Division Leading Petty Officer IT Specialist

US NAVY
01.2019 - 01.2023
  • Created reports detailing accomplishments of the division as well as any areas needing improvement or further attention.
  • Analyzed large datasets using SQL and Excel, providing insights that led to a 25% reduction in operational costs.
  • Created detailed reports on marker trends, which were used to inform strategic decisions by senior chiefs.
  • Participated in a cross-functional team to develop a new data visualization tool, resulting in improved client presentations. Assisted in the implementation of a new CRM system, training 20+ employees, and ensuring a smooth transition.
  • Created Python script to streamline data entry, cutting down manual input by 25%.
  • Designed an internal website within a team of 10, enhancing employee engagement by 55%.
  • Conducted through the testing of new software releases, identifying and documenting over 50 bugs for resolution.
  • Initiated a project to optimize network security measures, which was later implemented company wide.

Education

MASTER OF SCIENCE - INFORMATION TECHNOLOGY AND MANAGEMENT

Dallas Baptist University
Irving, TX
12-2025

BACHELOR OF SCIENCE - CRIMINAL JUSTICE AND RISK MANAGEMENT

University
Virginia Beach, VA
12.2025

Skills

  • Training Leadership
  • High problem-solving and organization Skills
  • Financial & Data Analysis
  • Strategic Planning & Execution
  • Documentation & Reporting
  • Strong auto & Fire policy foundation
  • Proficiency with Microsoft Office Applications
  • Multi-disciplinary Collaboration
  • Solid Written and Oral communication skills
  • Python, SQL, Tableau
  • IT Strategy & Analysis
  • Excel
  • Stakeholder communication
  • CRM Systems
  • Project Management

Certification

Advanced Python for Data Science

LNGG

Spanish, Proficiency

Timeline

Claim Specialist

STATE FARM
10.2024 - Current

Division Leading Petty Officer IT Specialist

US NAVY
01.2019 - 01.2023

BACHELOR OF SCIENCE - CRIMINAL JUSTICE AND RISK MANAGEMENT

University

MASTER OF SCIENCE - INFORMATION TECHNOLOGY AND MANAGEMENT

Dallas Baptist University

Similar Profiles

CREATE PROFILE
ALONSO LOPEZ MENA