ALONSO LOPEZ MENA
Plano,TX
Summary
Dynamic IT professional with proven expertise at GEICO, specializing in application support and automation. Skilled in Python and SQL, I enhanced system performance and reduced manual tasks by 25%. Adept at troubleshooting and root cause analysis, I excel in driving operational improvements and delivering impactful solutions in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leadership Development Program Associate
GEICO
Richardson, TX
11.2025 - Current
- Provide application and operational support for internal business systems.
- Troubleshoot system, data, and workflow issues; perform root cause analysis.
- Analyze application performance metrics and operational data to identify improvements.
- Support system updates, process changes, and enhancements.
- Document configurations, workflows, and issue resolutions.
Claim Adjuster
State Farm
Richardson, TX
09.2024 - 11.2025
- Supported enterprise claims applications by documenting defects and validating outputs.
- Investigated production issues using internal systems and databases.
- Collaborated with technical teams to ensure system accuracy and performance.
- Maintained detailed documentation for workflows and audits.
Division Leading Petty Officer & IT Specialist
U.S. Navy
Norfolk, VA
01.2019 - 01.2023
- Delivered Level 2/3 application and system support in mission-critical environments.
- Built Python automation scripts reducing manual work by 25%.
- Queried relational databases using SQL to resolve operational issues.
- Designed dashboards to monitor system performance.
- Supported deployments, updates, testing, and configuration changes.
- Documented and tracked 50+ system issues through resolution.
Education
Master of Science - Information Technology & Management
Dallas Baptist University
Irving, TX12.2025
Bachelor of Science - Criminal Justice & Risk Management
University
Virginia Beach, VA06.2022
Skills
- Python
- SQL
- PowerShell
- CRM platforms
- HRIS systems
- Salesforce
- Level 2/3 application support
- Troubleshooting
- Root cause analysis
- Relational databases
- Queries
- Data validation
- Automation scripting
- Workflow configuration
- Low-code tools
- System monitoring
- Logging
- Issue tracking
- SOPs
- Configuration docs
- Issue resolution guides
Certification
Advanced Python for Data Science
References
References available upon request.
Timeline
Leadership Development Program Associate
GEICO
11.2025 - Current
Claim Adjuster
State Farm
09.2024 - 11.2025
Division Leading Petty Officer & IT Specialist
U.S. Navy
01.2019 - 01.2023
Master of Science - Information Technology & Management
Dallas Baptist University
Bachelor of Science - Criminal Justice & Risk Management
University