ALONSO LOPEZ MENA
Plano
Summary
Dynamic IT and operations professional with expertise in application support, client-facing solutions, and workflow optimization. Skilled in Python and SQL, with a proven track record of improving system efficiency and reducing manual tasks by 25%. Adept at troubleshooting, project coordination, and root cause analysis, with strong experience supporting software implementations, managing multiple priorities, and driving client success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leadership Development Program Associate
GEICO
10.2025 - Current
- Provide application and operational support for internal systems, ensuring a seamless experience for end users.
- Troubleshoot system, data, and workflow issues; perform root cause analysis to resolve issues efficiently.
- Analyze performance metrics and operational data to identify process improvements and optimize workflows.
- Support system updates, enhancements, and process changes while coordinating across cross-functional teams.
- Develop and maintain documentation to support user training, knowledge sharing, and system adoption.
Claim Adjuster
State Farm
08.2024 - 10.2025
- Managed a high volume of client cases, ensuring timely resolution and strong customer satisfaction.
- Supported enterprise systems by identifying defects, validating outputs, and ensuring data accuracy.
- Investigated production issues and collaborated with technical teams to resolve discrepancies.
- Maintained detailed documentation for workflows, audits, and compliance processes.
- Communicated effectively with clients and internal stakeholders to ensure alignment and issue resolution.
Division Leading Petty Officer & IT Specialist
U.S. Navy
12.2018 - 12.2022
- Delivered Level 2/3 application and system support in mission-critical environments.
- Developed Python automation scripts, reducing manual processes by 25% and improving operational efficiency.
- Queried relational databases using SQL to investigate and resolve system issues.
- Supported system deployments, testing, configuration changes, and implementation processes.
- Designed dashboards to monitor system performance and proactively identify issues.
- Managed and resolved 50+ technical issues, ensuring minimal disruption to operations.
Education
Master of Science - Information Technology & Management
Dallas Baptist University
Irving, TX12-2025
Bachelor of Science - Criminal Justice & Risk Management
University
Virginia Beach, VA06-2022
MBA - Business Analytics
Golden Gate University
San Francisco, CA05-2027
Skills
- CRM Platforms (Salesforce, HRIS)
- Application Support (Level 2/3)
- Client Support & Issue Resolution
- Python, SQL, PowerShell
- Workflow Optimization & Automation
- Data Validation & Analysis
- System Monitoring & Logging
- Root Cause Analysis
- Documentation (SOPs, Process Guides, Knowledge Base)
Certification
Advanced Python for Data Science
References
References available upon request.
Timeline
Leadership Development Program Associate
GEICO
10.2025 - Current
Claim Adjuster
State Farm
08.2024 - 10.2025
Division Leading Petty Officer & IT Specialist
U.S. Navy
12.2018 - 12.2022
Bachelor of Science - Criminal Justice & Risk Management
University
Master of Science - Information Technology & Management
Dallas Baptist University
MBA - Business Analytics
Golden Gate University