Alonso Polanco
Chicago,IL
Summary
Driven and hardworking with 8+ years in the service industry I was last a FOH Manager with a City of Chicago Manager Certificate, recognized for enhancing customer satisfaction at Meli Cafe. Expert in table management and task delegation, I effectively resolved complaints and optimized inventory, driving quality standards and minimizing waste. Proven ability to lead a team of 30, ensuring seamless operations during peak hours.
Overview
8
8
years of professional experience
Work History
FOH Manager
Meli Cafe
540 N Wells, 500 S Dearborn
07.2021 - 03.2024
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Was in charge of making schedule for staff of 30 workers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Was in charge of doing payroll for all FOH staff.
- Manager certificate, BASSET certificate and Allergen Certificate
Busboy
Coco Pazzo
300 W Hubbard
03.2023 - 10.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Barback
Point and Feather
113 W Hubbard
05.2022 - 05.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, all liquor in the bar such as beer, seltzer, tequila, vodka, rum, etc. during high volume periods to ensure everything ran smoothly.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Server
Meli Cafe
540 N Wells
08.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Meli Cafe
540 N Wells
02.2018 - 08.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Regularly worked high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Busboy
Meli Cafe
540 N Wells
06.2016 - 02.2018
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
Education
Associate Of Arts And Sciences - Education
Morton College
Cicero, IL08.2019
High School Diploma -
Juarez High School
Chicago, IL2016
Skills
- City of Chicago Manager Certificate
- BASSET, Food Handler, and Allergen Certificates
- Table management
- Point of sale systems
- Task delegation
- Fluent in Spanish
- Quality standards
Timeline
Busboy
Coco Pazzo
03.2023 - 10.2023
Barback
Point and Feather
05.2022 - 05.2023
FOH Manager
Meli Cafe
07.2021 - 03.2024
Server
Meli Cafe
08.2020 - 08.2021
Barista
Meli Cafe
02.2018 - 08.2020
Busboy
Meli Cafe
06.2016 - 02.2018
Associate Of Arts And Sciences - Education
Morton College
High School Diploma -
Juarez High School