Alonte' Drayton
Montgomery,AL
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Trojan Vape. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in cash handling and POS operations, consistently ensuring accurate transactions while fostering a welcoming environment. Committed to maintaining high standards of service and store organization.
Overview
7
7
years of professional experience
Work History
Cashier/Key Holder
Trojan Vape
11.2024 - Current
- Opened and closed the store independently, ensuring daily operations were set up properly and the facility was secured at closing.
- Operated POS systems and handled cash transactions, including balancing drawers and completing end-of-day deposits.
- Verified customer eligibility by following age-verification and compliance procedures.
- Provided knowledgeable customer service by answering product questions and guiding customers while maintaining a professional, welcoming environment.
- Created and maintained weekly employee schedules to ensure adequate staffing and smooth operations.
- Maintained store cleanliness, organization, and product displays through regular restocking and merchandising.
- Received deliveries, checked inventory for accuracy, entered products into the system, and processed damaged or returned merchandise.
- Managed the store’s social media accounts by posting daily content, promoting products, and maintaining brand consistency.
- Handled incoming phone calls regarding product availability, pricing, and store information.
Front of House Employee
Chick Fill A
10.2022 - 05.2024
- Prepared a variety of menu items by safely and efficiently operating grills and deep fryers while ensuring all food met company quality, safety, and temperature standards.
- Maintained a clean, organized kitchen by following food-safety, sanitation, and equipment-cleaning procedures.
- Managed and monitored customer orders using the order monitor system, prioritizing tasks to ensure fast, accurate, and timely service.
- Coordinated grill and fryer items to ensure complete meals were prepared and delivered together.
- Communicated effectively with team members to resolve order issues, substitutions, and special requests.
- Operated the cash register to process customer transactions accurately using cash, card, and digital payment methods.
- Delivered excellent customer service by answering questions, offering menu recommendations, and resolving concerns professionally.
- Handled a multi-line phone system, responding to customer inquiries and accurately recording call-in orders.
- Restocked food, supplies, and packaging to support high-volume service periods.
- Worked collaboratively with kitchen and front-of-house staff to maintain smooth restaurant operations and a positive team environment.
Barner and Noble
Cashier/Sales Assistant/Barista
08.2019 - 04.2022
- Assisted customers by answering questions about books, merchandise, and café items, and helping with product selection.
- Operated and balanced cash registers while accurately processing purchases and payments.
- Prepared and served hot and cold beverages, including coffee, tea, and specialty drinks, following quality and safety standards.
- Took orders and prepared baked breakfast and lunch items in a timely and sanitary manner.
- Maintained cleanliness and organization of café and retail areas by sanitizing workstations, utensils, and equipment.
- Supported daily store operations by preparing the shop for closing and setting up for the next day.
- Worked collaboratively with team members to ensure a welcoming, efficient customer experience.
Customer Service Associate
SYKES
05.2020 - 08.2020
- Answered inbound customer calls, providing accurate information and professional support for account inquiries and concerns.
- De-escalated challenging situations with dissatisfied customers while maintaining a calm and courteous demeanor.
- Reviewed and updated customer accounts, ensuring all changes were accurately entered into the system.
- Processed requests for new debit or credit cards efficiently and in compliance with banking procedures.
- Maintained confidentiality and adhered to all regulatory and company policies regarding customer information.
Cashier
Taco Bell
05.2019 - 01.2020
- Greeted customers promptly and provided friendly, efficient service at the counter and drive-thru.
- Took and entered customer orders accurately using the restaurant’s POS system.
- Operated the cash register, processed payments, and balanced transactions at shift end.
- Maintained a clean and organized restaurant environment, including dining areas, restrooms, and workstations.
- Supported team members during busy periods to ensure smooth restaurant operations and a positive customer experience.
Education
Bachelor of Science - Psychology
Troy University
Troy, Alabama, AL05-2026
High School Diploma -
Booker T Washington High School
05-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
FBLA Vice President/Charter Club Member of Interact Club: Club focused on involving and mentoring high school students. Assisted in developing blueprint for pre-college student ready students in guidance and educational goals. Also participated in campus and community service events.
Affiliations
.
Sparkle Mentoring Club: Focused on mentoring grade school age kids, specifically at Boys and Girl Clubs of America and doing community service within the community and mainly on campus.
Timeline
Cashier/Key Holder
Trojan Vape
11.2024 - Current
Front of House Employee
Chick Fill A
10.2022 - 05.2024
Customer Service Associate
SYKES
05.2020 - 08.2020
Barner and Noble
Cashier/Sales Assistant/Barista
08.2019 - 04.2022
Cashier
Taco Bell
05.2019 - 01.2020
Bachelor of Science - Psychology
Troy University
High School Diploma -
Booker T Washington High School