Charlotte Ritchie
Lockport,NY
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
16
16
years of professional experience
Work History
Cashier/Key Holder
Dollar General Store
Middleport, NY
10.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsible for counting money in cash drawers at the end of the day.
- Responsible to set the alarm and make sure alarm are set.
- Stocked, tagged and displayed merchandise as required.
Cashier
Walmart
Lockport, NY
02.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
Greenwich Associates
Cheektowaga, NY
04.2015 - 12.2017
- Addressed customer inquiries to ensure satisfaction and foster positive service experience in regards to their financial institutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
Factory Worker
New Buffalo T-Shirt Factory
Clarence, NY
09.2011 - 01.2012
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
Cashier/Crew Member
Wendy's
Williamsville, NY
09.2009 - 09.2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Janitorial skills
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Associate of Arts - Communications
Erie Community College
Buffalo, NY06-2015
No Degree - Animal Management
Medaille College
Buffalo, NY09-2011
High School Diploma -
Clarence High School
Clarence, NY06-2011
Skills
- Customer service
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Languages
English
Native or Bilingual
Timeline
Cashier/Key Holder
Dollar General Store
10.2021 - Current
Cashier
Walmart
02.2020 - 03.2021
Customer Service Representative
Greenwich Associates
04.2015 - 12.2017
Factory Worker
New Buffalo T-Shirt Factory
09.2011 - 01.2012
Cashier/Crew Member
Wendy's
09.2009 - 09.2011
Associate of Arts - Communications
Erie Community College
No Degree - Animal Management
Medaille College
High School Diploma -
Clarence High School