Alonza Dozier

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.

Responsible for the upkeep of 16 P30 Step Vans

Including Tune Ups, Brake repairs, Oil & Lubes Front End Repair,

A to Z repairs including Body Panel replacement.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Disassembled defective parts to make proper repairs.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.