Alonza James
Macon,GA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
21
21
years of professional experience
Work History
Manager on Duty
Kroger
Bonaire, GA
11.2021 - Current
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Created positive work environment for employees and delivered exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained safety and security of location and assets within operation.
- Collaborated with upper management to improve productivity of our operation.
Store Manager
Family Dollar
Macon, GA
03.2015 - 10.2021
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented succession planning by training and developing multiple associates into leadership positions.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Boosted sales by over 15.75% by cultivating customer rapport and delivering superior customer service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify
- Quality, delivery schedule and conformance to contract specifications.
Assistant Store Manager
Circle K Convenience Store
Macon, GA
05.2004 - 02.2015
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Conducted analysis to address productivity and improve employee morale.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education
High School Diploma -
Jones County High School
Gray, GA05.2004
Skills
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Retail inventory management
- Operational budgeting
- Accurate cash handling
- Risk management
- MS Office proficient
- Program implementation
- Project management
- Outstanding communication skills
- Staff training and development
- Reliable
- Sales professional
- Recruiting and hiring
- Profit and loss accountability
- Performance improvements
- Customer retention
- Policy/program development
- Schedule management
Timeline
Manager on Duty
Kroger
11.2021 - Current
Store Manager
Family Dollar
03.2015 - 10.2021
Assistant Store Manager
Circle K Convenience Store
05.2004 - 02.2015
High School Diploma -
Jones County High School