Alonzo Bell
Henderson,NV
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
4
4
years of professional experience
Work History
Security Guard
ALLIED UNIVERSAL
12.2022 - 04.2024
- Assisted hundreds of guest and employees weekly by answering questions, guiding them to the right resources and de-escalating/ resolving issues,
- Responded promptly to incidents and completed accurate, detailed reports.
- Strengthen security operations by providing continuous support to any team in need.
Customer Support Specialist
TTEC
11.2021 - 12.2022
- Receiving large volume of incoming calling 50+ calls a day, assisting members with all checking, saving and CD transactions.
- Used empathy and active listening to understand customer needs and provide effective solutions.
- Responded proactively and positively to changes to business process and our knowledge database,
Commercial Driving
C.R ENGLAND
03.2020 - 11.2021
- Responsible for safety inspections of the vehicle and operating the vehicle safety under the traffic laws.
- Effectively communicate with dispatcher, loading crew and customer.
- Maintaining accurate and update to date record and paperwork to comply with regulations.
Education
Certification - Heating Ventilation And Air Conditioning
National Technical Institute
Henderson, NV12.2025
Associate of Science - Music
Los Angeles College of Music
CA07-2017
High School Diploma -
Victor Valley High School
Victorville, CA06.2015
Skills
- Excellent teamwork
- Technical troubleshooting
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and Punctual
Timeline
Security Guard
ALLIED UNIVERSAL
12.2022 - 04.2024
Customer Support Specialist
TTEC
11.2021 - 12.2022
Commercial Driving
C.R ENGLAND
03.2020 - 11.2021
Certification - Heating Ventilation And Air Conditioning
National Technical Institute
Associate of Science - Music
Los Angeles College of Music
High School Diploma -
Victor Valley High School