Summary
Overview
Work History
Education
Skills
Timeline
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Alonzo Buck

Syracuse,NY

Summary

Proven track record in customer service excellence and cash handling, honed across roles at Cafua Management and Genesco. Adept at fostering positive customer relationships, ensuring operational efficiency, and maintaining high cleanliness standards. Demonstrates exceptional teamwork, communication, and problem-solving skills, contributing to a 100% increase in customer satisfaction.

Overview

2
2
years of professional experience

Work History

Dunkin Donuts

Cafua Management
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

Journeys Kidz

Genesco
01.2024 - 07.2024
  • Greeted customers entering store within 5 seconds and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Baga Bowls on the Go

Family Business
05.2022 - 10.2023

Self-motivated, with a strong sense of personal responsibility.

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Assisted food prep and assembly on line and served 50-100 customers per day.
  • Trained food truck employees to follow established safety and hygiene standards.

Education

High School Diploma -

Psla@ Fowler High School
Syracuse, NY
06.2026

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Flexible and Adaptable
  • Calm Under Pressure
  • Critical Thinking
  • Excellent Communication
  • Customer Assistance
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence

Timeline

Dunkin Donuts

Cafua Management
08.2024 - Current

Journeys Kidz

Genesco
01.2024 - 07.2024

Baga Bowls on the Go

Family Business
05.2022 - 10.2023

High School Diploma -

Psla@ Fowler High School
Alonzo Buck