Alonzo Castaneda
Customer Service
Menifee,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Managed resources and staff allocation to maintain smooth operations during peak hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Helped store management meet standards of service and quality in daily operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Paloma Valley High School
Menifee, CA06.2021
Skills
Customer-oriented
Operations management
Cash handling
Business planning
Inventory control and record keeping
Safety understanding
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Paloma Valley High School
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