Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alonzo Davey

Covington,GA

Summary

Professional IT Support Specialist with United States Navy training. Graduated from AIT by obtaining passing results in Cisco Certified Network Associate, CompTIA A+, Radio Communications and Microsoft Software and Systems. 10 Years of experience in maintaining server rooms, network switches, computer system implementation, hardware troubleshooting and support ticket resolution. Active Top-Secret Security Clearance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Palmetto Renovations of Columbia, Inc.
04.2024 - 05.2025
  • Monitored and maintained company servers, workstations, laptops and phones.
  • Responded to and reduced support tickets through troubleshooting and proactive maintenance of hardware and software systems.
  • Provided technical support by utilizing software and network systems such as Chief Architect, Zapier, BuilderTrend and Monday.com.
  • Configured hardware and software devices for employee workstations.
  • Monitored IT system performance, identifying potential issues and foreseeing future improvements.

IT Technical Support Specialist

Ebryit, Inc.
02.2022 - 04.2024
  • Configured thousands of laptops for students located in the South Carolina school system.
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Traveled to multiple schools for in-person troubleshooting and support.
  • Assisted in troubleshooting network connectivity problems and preventative maintenance.
  • Documented user inquiries and solutions to enhance knowledge base.

IT Field Engineer

MUSC Health Columbia Medical Center
06.2020 - 02.2022
  • Led installation and commissioning of workstations, printers, peripherals and software applications in hospitals across South Carolina.
  • Enhanced client satisfaction by providing timely and accurate technical support, ensuring minimal downtime and swift issue resolution.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.

IT Systems Administrator

United States Navy, USN
08.2015 - 01.2019
  • Managed and monitored 16 military servers, 8 edge switches and 4 network routers.
  • Responsible for managing system configurations for 500 plus user accounts in Active Directory environments.
  • Responded to and closed out over 400 technical and network support tickets.
  • Organized and held accountability for over 1,000 confidential forms.
  • Monitored daily network performance and connectivity.

United States Navy

Military
08.2014 - 08.2015
  • Promoted to Advanced Individual Training for Information Technologists after completing 10 weeks of Basic Training.
  • Graduated from AIT by obtaining passing results in Cisco Certified Network Associate, CompTIA A+, Radio Communication Systems, and Microsoft Software and Systems.
  • Self-motivated, with a strong sense of personal responsibility and ability to quickly adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Computer Engineering

Clemson University
Clemson, SC

Skills

  • Hardware, network and operating system support
  • Large scale server room management
  • Large scale computer system commissioning and support
  • Client satisfaction and strong accountability

Certification

  • Security Fundamentals
  • Cisco Certified Network
  • CompTIA A+,
  • Radio Communication Systems

Timeline

IT Technical Support Specialist

Palmetto Renovations of Columbia, Inc.
04.2024 - 05.2025

IT Technical Support Specialist

Ebryit, Inc.
02.2022 - 04.2024

IT Field Engineer

MUSC Health Columbia Medical Center
06.2020 - 02.2022

IT Systems Administrator

United States Navy, USN
08.2015 - 01.2019

United States Navy

Military
08.2014 - 08.2015

Computer Engineering

Clemson University

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