Alonzo Joyner Jr
Hope Mills,NC
Summary
Enterprising Operator successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Walmart Neighborhood Market
Lumberton, NC
05.2020 - Current
- Increased sales by 22% with special displays and promotions and daily process execution
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Setup and launched online grocery pickup and delivery in 8 store for the NHM format
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
C0-Manager
Harris Teeter
Fayetteville, NC
08.2015 - 02.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Sears Holdings Corporation-Sears
Fayetteville, NC
01.2012 - 08.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Store Manager
Sears Holdings Corporation- Sears
Durham, NC
03.2010 - 01.2012
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Sales Manager
Sears Holdings Corporation/Kmart
Baltimore, MD
10.2007 - 03.2010
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Operations Manager
Lowes Co, Inc
Baltimore, MD
02.2005 - 09.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Education
Bachelor Of Science - Management Science
University of Maryland University College
Adelphi, MD07.2014
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Coppin State University
2001
NCO Course on Leadership - undefined
1995
Marine Corps Non- Commissioned Officers Course - undefined
United States
1993
Skills
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- MS Office Proficent
- Sales manager of the year
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
Certification
Lean Six Sigma Black Belt
Timeline
Store Manager of Operations
Walmart Neighborhood Market
05.2020 - Current
C0-Manager
Harris Teeter
08.2015 - 02.2018
Store Manager
Sears Holdings Corporation-Sears
01.2012 - 08.2015
Store Manager
Sears Holdings Corporation- Sears
03.2010 - 01.2012
Sales Manager
Sears Holdings Corporation/Kmart
10.2007 - 03.2010
Operations Manager
Lowes Co, Inc
02.2005 - 09.2007
Bachelor Of Science - Management Science
University of Maryland University College
undefined
Coppin State University
NCO Course on Leadership - undefined
Marine Corps Non- Commissioned Officers Course - undefined
United States
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