Alonzo Pagan-Hernandez
Anaheim,CA
Summary
Proven leader with a history of enhancing team performance and customer satisfaction. Demonstrated expertise in problem-solving and worksite organization, excelling in fast-paced environments while surpassing safety and quality standards. Consistently improves operational efficiency and employee productivity through effective team leadership and technical guidance. Known for maintaining focus on tasks and achieving quality objectives.
Overview
15
15
years of professional experience
Work History
Leadman
BlackLine Inc.
Beaverton, OR
10.2015 - 11.2024
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Delegated duties to employees based on skillset.
- Reported project progress, site problems and labor status to supervisors.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided technical guidance to crew members when needed.
- Assigned tasks to crew members based on their skill level and experience.
Assistant Manager
Zumiez
San Jose, CA
02.2014 - 10.2015
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated regularly with customers to gain insights into their needs.
Lower Bay Technician
Jiffy Lube
San Jose, CA
01.2010 - 02.2014
- Maintained tools, test equipment and materials, keeping work areas organized.
- Conducted inspections of work areas to ensure safety standards were met.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Trained personnel in the use of lower bay systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Tennyson High
Hayward, CA01-2004
Skills
- Customer Satisfaction-Focused
- Effective Team Leadership
- Problem-solving
- Worksite organization
- Safety Awareness
References
References available upon request.
Timeline
Leadman
BlackLine Inc.
10.2015 - 11.2024
Assistant Manager
Zumiez
02.2014 - 10.2015
Lower Bay Technician
Jiffy Lube
01.2010 - 02.2014
High School Diploma -
Tennyson High