Alora Fiscus
Sturgeon Bay,WI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager Team Lead
Target
11.2017 - Current
- Managed and over saw delivery and unload of 3-6 trucks per week.
- Supervised 10-40 team members on daily basis.
- Managed employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and vendors.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Resolved problems, improved operations and provided exceptional service
- Led projects and analyzed data to identify opportunities for improvement
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Business Owner/Operator
Alora's Housekeeping
09.2012 - Current
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Monitored staff performance, providing final-say assessment over inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Home Health Care Provider
Home Instead
08.2016 - 01.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Supervised daily activities and provided assistance to staff.
Education
Business Administration And Management
North West Technical College
Sturgeon Bay, WISkills
- Policy Development and Enforcement
- Human Resources Oversight
- Management Training
- Records Organization and Management
- Sales Promotion
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Program Optimization
- Department Oversight
- Originality and Creativity
- Focus and Follow-Through
- Administrative Management
- Supplier Monitoring
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Business Leadership
- Leadership and team building
Certification
Food Management
Tobacco and alcohol
Timeline
General Manager Team Lead
Target
11.2017 - Current
Home Health Care Provider
Home Instead
08.2016 - 01.2018
Business Owner/Operator
Alora's Housekeeping
09.2012 - Current
Business Administration And Management
North West Technical College