Alora Roberts
Lingle,WY
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Production Operator
First Solar Inc
Trinity, AL
09.2024 - 11.2024
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Inspected parts for quality assurance, ensuring that all components met required specifications.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
- Maintained accurate records of all production data and reported any discrepancies to management.
- Trained new staff on machine operation and safety procedures.
Assistant Store Manager
Sonic
Laramie, WY
03.2022 - 05.2022
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Conducted routine audits and inspections to assess company productivity and cleanliness.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Increased employee job satisfaction with hands-on, motivational approach.
- Managed all customer inquiries and complaints in a professional and timely manner.
Food Service Worker
Maverik Adventure's First Stop
Laramie, WY
06.2021 - 11.2021
- Replenished ingredients to maintain stock levels for food preparation demands.
- Served food during planned meal schedules while observing procedures.
- Practiced safe food-handling practices and observed all sanitation protocols.
- Maintained freshness and reduced waste by storing perishable items in temperature-controlled spaces.
Housekeeper
Fairfield Inn And Suites By Marriott
Laramie, WY
06.2020 - 06.2021
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Evaluated rooms to identify supply needs and coordinate team workflow.
- Completed surface sanitization, deep cleaning and window washing.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
Overnight Cashier
Pilot Flying J Travel Center
Laramie, WY
09.2019 - 05.2020
- Taught trainees and new hires how to scan and bag items quickly to meet high-performance targets.
- Avoided idle periods and consistently used downtime to restock, clean, or organize shelves.
- Engaged customers, built connections and maintained positive attitude.
- Handled currency and coins, following correct procedures to minimize loss and maintain accuracy.
- Addressed common questions about store products.
- Assisted management team in training new employees on proper use of POS systems, cash handling techniques, customer service standards.
- Greeted customers warmly upon arrival and provided helpful information about products or services offered.
- Maintained cleanliness and organization of work area throughout shift.
Crew Member
Arbys Restaurant
Scottsbluff, NE
- Greeted customers to take food orders and provide menu information.
- Helped customers use self-service machines to order food.
- Met daily targets as team and individual.
- Maintained impeccable uniform, hygiene and presentation.
Sales Associate
Dollar General
Scottsbluff, NE
06.2018 - 09.2019
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Built repeat customer base through excellent service.
Shift Manager
Burger King
Torrington, WY
04.2013 - 05.2017
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Conducted daily walkthroughs of the store, identifying potential risks or hazards.
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
Crew Member
McDonald's
Torrington, WY
11.2013 - 03.2014
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization throughout dining and kitchen areas to enhance guest experience.
- Collaborated with team members to prepare food items while adhering to safety and quality standards.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Implemented efficient workflow strategies that reduced wait times during peak hours.
Housekeeper
Capri Motel
Scottsbluff, NE
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Evaluated rooms to identify supply needs and coordinate team workflow.
- Completed surface sanitization, deep cleaning and window washing.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
Clerk
Cigarette Chain
Scottsbluff, NE
- Operated company computers and software applications to complete job duties.
- Adhered to rules and regulations outlined in employee handbook.
- Sorted and stored documents alphabetically, numerically, or chronologically.
- Interpreted and applied policy, procedures and regulations applicable to job functions.
Overnight Associate
Walmart
Scottsbluff, NE
- Collected and disposed of cardboard and packing material to minimize hazards.
- Used proper case cutting techniques to cut and sort stock loads without damage.
- Rotated and faced products during restocking to meet merchandising and quality standards.
- Sorted stock by aisles, loaded onto carts or pallets and transported to correct location for stocking.
- Arranged items on promotional displays and shelves.
- Minimized loss by watching for and recognizing security risks and active theft.
- Helped customers with refunds and product returns.
- Managed cash and credit card transactions.
- Answered customer phone calls to address concerns and questions.
Education
High School Diploma - General Studies
Lingle Ft Laramie
Lingle, WY2012
Skills
- ServSafe
- Positive attitude and energy
- Quick learner
- Customer service
- Cleaning and sanitation
- Cash register operation
- Fast-paced environment
- Safe food handling
- Flexible schedule
- Food and safety standards
Certification
ServSafe, 2022
Timeline
Production Operator
First Solar Inc
09.2024 - 11.2024
Assistant Store Manager
Sonic
03.2022 - 05.2022
Food Service Worker
Maverik Adventure's First Stop
06.2021 - 11.2021
Housekeeper
Fairfield Inn And Suites By Marriott
06.2020 - 06.2021
Overnight Cashier
Pilot Flying J Travel Center
09.2019 - 05.2020
Sales Associate
Dollar General
06.2018 - 09.2019
Crew Member
McDonald's
11.2013 - 03.2014
Shift Manager
Burger King
04.2013 - 05.2017
Crew Member
Arbys Restaurant
Housekeeper
Capri Motel
Overnight Associate
Walmart
Clerk
Cigarette Chain
High School Diploma - General Studies
Lingle Ft Laramie