Alora Rodriguez
Mastic
Summary
Former Service Leader with strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Resourceful worker known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, operational improvement, and team leadership. Excel in problem-solving, and adaptability, ensuring seamless service delivery and enhanced team performance.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in hospitality.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly utilizing their strong work ethic.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
Syosset
01.2025 - Current
- I am back at Chipotle but in a less demanding position. When I get in in the morning I join my coworkers on prep. We dice onions, cut cilantro, make guacamole, all of the salsas as well as shred cheese and make vinaigrette. All while maintaining a clean kitchen. On occasion I spend the morning making all the chips needed for the day. Once we open I am typically on Online Orders for the rest of my shift. Though I have other skills that include being a cashier and line work; more in line with the customer service I enjoy, I've been told that the I receive little to no refunds on my shift. Its very fast paced and most days I do it without help which can put me behind pickup times. Despite my occasional lateness with order, my accuracy and over fulFILLment of orders leaves my guest happy. I'm very detailed oriented and I like to make sure my customers receive everything they paid for, which may include an abundance of sides. I am still occasionally asked to move back up to a leader position but due to the terrible turn over rate and the lack of communication I've witnessed between the other managers it's not something I'm interested in. My skills set has not changed, though instead of had slicing fajitas and dicing jalapeños we now have a machine that expedited the task. Now I help clean and maintain that machine.
Service Leader
Chipotle
Shirley
05.2023 - 06.2024
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Monitored employee performance and provided guidance when needed.
- Resolved conflicts among team members through effective communication techniques.
- Provided feedback to store managers regarding customer inquiries or complaints.
- Managed payroll functions including calculating hours worked and issuing payments.
- Planned store layout changes that would maximize efficiency while also boosting sales.
- Audited financial documents for accuracy prior to submitting them for approval.
- Conducted opening duties to maintain smooth operations.
- Implemented processes and procedures to keep employees on task and maintain smooth workflow.
- Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
- Motivated teams by recognizing and rewarding excellence.
- Managed team schedule to ensure adequate coverage during peak hours.
- Ensured compliance with company policies and regulatory requirements related to customer service.
- Conducted regular training sessions on product knowledge and customer service skills.
- Encouraged a positive and productive work environment among team members.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Ensured compliance with operational policies and procedures related to cash handling activities.
- Adhered to security protocols while handling large sums of money.
- Responsible for verifying employee timecards prior to processing payroll functions.
- Conducted regular audits of safe inventory levels against established limits.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kitchen Leader
Chipotle
Shirley
02.2023 - 05.2023
- Ensured that kitchen staff adhered to health and safety regulations.
- Supervised the preparation, presentation and storage of food items.
- Monitored inventory levels of food supplies and equipment.
- Provided guidance to junior kitchen staff members on food handling techniques.
- Maintained a clean, organized and efficient kitchen environment.
- Implemented cost-saving measures such as waste management initiatives.
- Inspected deliveries of fresh ingredients for quality assurance purposes.
- Conducted training sessions to teach proper cooking methods and techniques.
- Evaluated employee performance and provided feedback when necessary.
- Reviewed invoices from suppliers to ensure accuracy of orders placed.
- Organized catering events requiring special attention to detail.
- Performed opening kitchen supervisory tasks with proficient adherence to checklists.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Oversaw food production for quality and consistency with house standards.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
- Mentored and developed managers in training and hourly team members, creating harmonious working environment.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Cut vegetables to prepare for cooking and serving.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Transported trash to dumpster, properly disposing of expired food items.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Partnered with grill to cook food and comply with food preservation guidelines.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Prepared garnishes to complement dishes on menu.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Conducted routine maintenance checks on kitchen equipment to prevent malfunctions.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Managed garbage disposal and recycling in accordance with kitchen protocols.
- Assisted with special event catering and preparation, including setup and food service.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes or silverware.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or chips according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Took and recorded temperatures of food, refrigerators and freezers.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Distributed food to main and digital lines to serve customers.
Crew Member
Chipotle
Patchogue
11.2017 - 02.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as chips and salsas. Eventually mastered all morning prep.
- Followed all safety guidelines while operating equipment such as cheese machine, fryers and grill.
- Greeted customers upon arival to make them feel welcomed and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared tractor beverages and maintenance to soda machine, including restocking bibs, ice and daily cleaning.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about LTO items in an engaging manner.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory on line and DML and reported replacement needs to kitchen management.
Daycare Teacher
At Home Daycare
Medford
07.2012 - 09.2017
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Adapted teaching methods based on individual student needs.
- Administered medication according to doctor's orders when needed.
- Observed health practices such as proper handwashing procedures.
- Ensured safety of all children by monitoring playground equipment use.
- Maintained supplies inventory for the classroom including art materials and books.
- Participated in staff meetings and professional development workshops.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Sparked creativity and imagination by helping children discover new things each day.
- Introduced learning activities and imaginative play to teach children to explore.
- Observed behavioral issues to alert parents or guardians.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Prepared educational materials and resources that support curriculum objectives.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Read stories to children and taught painting, drawing, and crafts.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Participated in workshops and trainings to improve educational skills.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Monitored student progress to ensure cooperation and growth.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Education
William Floyd High School
Mastic Beach, NY06-2011
Skills
- Order Fulfillment
- Complaint resolution
- Service standard compliance
- Shipping and receiving understanding
- Organization and recordkeeping
- Customer service excellence
Timeline
Crew Member
Chipotle Mexican Grill
01.2025 - Current
Service Leader
Chipotle
05.2023 - 06.2024
Kitchen Leader
Chipotle
02.2023 - 05.2023
Crew Member
Chipotle
11.2017 - 02.2023
Daycare Teacher
At Home Daycare
07.2012 - 09.2017
William Floyd High School