Jessica Jacobs
Dallas,TX
Summary
Dedicated professional with a proven track record in customer service and team collaboration. Known for strong attention to detail and effective communication, enhancing customer satisfaction and building community partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Tejun's The Texas Cajun
Red Oak, Texas
10.2025 - Current
- Delivered exceptional customer service, contributing to a positive dining experience in fast-paced, high-volume environment.
- Ensured food quality, portion control, and presentation standards to meet customer expectations and enhance satisfaction.
- Ensured accurate plating and presentation of orders in primary role.
- Cross-trained in all positions including cashier, drive-thru, kitchen, and front counter to enhance team flexibility.
- Assisted with opening duties including food preparation, stocking, and station setup.
- Completed closing responsibilities such as cleaning, restocking, and securing workstations.
- Worked full open-to-close shifts while promoting efficiency and teamwork.
Marketing Assistant
Love Your Neighbor
Waxahachie, Texas
07.2025 - 11.2025
- Secured partnerships with nearly 200 businesses in Ellis County within two months, expanding outreach and community involvement
- Strengthened community engagement and brand awareness through direct communication, fostering lasting relationships with local stakeholders
- Enhanced community connections through targeted communication efforts
- Educated business owners on community services and mission of Love Your Neighbor, enhancing local support and collaboration
- Built partnerships by securing participation in a monthly scripture placement program
- Conducted door-to-door outreach to local businesses to promote a nonprofit organization
Team Member
SUBWAY®Restaurants
Dallas, Texas
11.2019 - 03.2020
- Opened and closed store independently, adhering to established procedures.
- Executed cash handling procedures and completed accurate hourly cash drops to ensure financial integrity.
- Prepared food according to customer specifications and company standards.
- Resolved customer concerns promptly and professionally to ensure satisfaction and loyalty.
- Managed cash handling and completed hourly cash drops
- Maintained kitchen cleanliness and organization to enhance operational efficiency and uphold health standards.
- Followed food safety protocols to guarantee product quality and freshness.
- Operated kitchen equipment safely while preparing food items.
Team Member
Snappy Salads
Dallas, Texas
07.2018 - 11.2019
- Prepared made-to-order salads, enhancing customer satisfaction through attention to detail.
- Maintained a clean, welcoming environment, contributing to positive customer experiences.
- Managed register operations, ensuring accurate payment processing.
- Executed opening and closing duties, ensuring efficient food preparation and setup.
Team Member/Trainer
Smoothie King
Dallas, Texas
03.2017 - 12.2017
- Trained new employees on operational protocols and customer service standards, ensuring consistent service quality.
- Guided new hires through standard operating procedures during onboarding.
- Evaluated trainee performance through practical assessments in training sessions.
- Communicated goals and expectations clearly to trainees for successful learning.
- Facilitated role-playing exercises to enhance team communication and problem-solving skills, fostering a collaborative work environment.
- Streamlined opening and closing procedures, enhancing efficiency in cleaning and restocking tasks.
- Delivered prompt, friendly service in a fast-paced environment.
- Blended smoothies following specific recipes while considering customer requests.
Team Member
Subway
Dallas, Texas
09.2016 - 03.2017
- Delivered exceptional customer service to encourage repeat business.
- Greeted customers warmly to create a welcoming atmosphere and enhance overall experience.
- Operated cash register, processing customer payments accurately.
- Maintained organized kitchen and cleanliness during service shifts to support efficient operations.
- Collaborated with team members for efficient service during peak hours.
- Executed opening and closing duties to uphold cleanliness and safety standards.
- Prepared food in compliance with company and safety guidelines.
- Supported inventory management by restocking supplies during shifts.
Education
Associate of Applied Science - Substance Abuse Counseling
Dallas College
Dallas, TX12-2027
GED -
Windham School District
Gatesville, TX12-2011
Skills
- Point of sale operation
- Cash register operation
- Order management
- Drive-thru operations
- Taking orders
- Food preparation
- Recipe adherence
- Cleaning and sanitizing
- Sanitation protocols
- Health code compliance
- Food running
- Supplies monitoring and restocking
- Stock management
- Quality control checks
- Quality assurance
- Order fulfillment
- Customer service
- Customer interaction
- Customer engagement
- Product knowledge
- Product cross-selling
- Team collaboration
- Effective communication
- Clear communication
- Written communication
- Telephone etiquette
- Attention to detail
- Time management
- Multitasking and organization
- Task prioritization
- Workplace efficiency
- Reliability and punctuality
- Safety awareness
- Workplace safety
- Resilience and persistence
- Self-discipline
- Assertiveness
- Influencing skills
- Performance improvement
- Community outreach
- Diversity awareness
- Project management
- Complex Critical thinking
- Relationship building
- Positive company representation
- Flexible schedule
- Employee training
- Shift operations
- Team collaboration
- Flexible schedule
- Food running
- Product knowledge
- Ordering procedures
- Positive company representation
- Communication skills
Certification
- Food Handler/Safety
- TABC Certified
Timeline
Crew Member
Tejun's The Texas Cajun
10.2025 - Current
Marketing Assistant
Love Your Neighbor
07.2025 - 11.2025
Team Member
SUBWAY®Restaurants
11.2019 - 03.2020
Team Member
Snappy Salads
07.2018 - 11.2019
Team Member/Trainer
Smoothie King
03.2017 - 12.2017
Team Member
Subway
09.2016 - 03.2017
Associate of Applied Science - Substance Abuse Counseling
Dallas College
GED -
Windham School District