Serenity Senteney
Cincinnati,OH
Summary
Dynamic and dedicated crew member with extensive experience at Dunkin, recognized for exceptional customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and efficient order management. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a positive dining experience.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Cincinnati, OH
02.2026 - Current
- Prepared and served beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to optimize service speed during peak hours.
Crew Member
Wendys Restaurant
Cincinnati, OH
06.2023 - 12.2023
- Prepared and served beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to optimize service speed during peak hours.
- Assisted in inventory management by restocking supplies as needed.
- Engaged customers with friendly service and accurate order taking.
- Adhered to safety and sanitation guidelines to maintain quality standards.
- Supported training of new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Fostered positive team environment by assisting coworkers during rush periods.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Supported training of new crew members, leading to more efficient onboarding process.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Crew Member
KFC
Cincinnati, OH
03.2024 - 07.2025
- Prepared and served beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to optimize service speed during peak hours.
Crew Member
Dunkin
Cincinnati, OH
04.2023 - 06.2024
- Prepared and served beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to optimize service speed during peak hours.
- Assisted in inventory management by restocking supplies as needed.
- Engaged customers with friendly service and accurate order taking.
- Adhered to safety and sanitation guidelines to maintain quality standards.
- Supported training of new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Fostered positive team environment by assisting coworkers during rush periods.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Supported training of new crew members, leading to more efficient onboarding process.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Flexible schedule
Safe food handling
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Basic math
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Heavy lifting
Learning agility
Store opening and closing
Crew leadership
Safety
Resilience and persistence
Hospitality service expertise
Valid Driver's license
Complex Problem-solving
Visual communication
Creativity and innovation
Inventory restocking
Order management
Performance improvement
Menu memorization
Supplies monitoring and restocking
Telephone etiquette
Cooking
Positive company representation
Food running
Health code compliance
Beverage preparation
Assertiveness
Ordering procedures
Equipment maintenance
Diversity awareness
Salesmanship
Influencing skills
Housekeeping
Inventory counts
Point-of-sale transactions
Sales expertise
Quality control checks
Point of sale operation
Order delivery practices
Product promotion
Production line work
Forklift operation
Willingness to learn
Reliability and punctuality
Safe vehicle operation
Workplace safety
Sanitation protocols
Task prioritization
Product knowledge
Landscaping and groundskeeping
Quality assurance
Table setting
Recipe adherence
Line efficiency
Stock management
State regulations
Knotting expertise
Docking management
Company standards
Point-of-sale system
Radar system operations
Commercial fishing
Boat storage
Fish tagging
Sanitizing
Plate presentation
Workplace efficiency
Maintenance and repair
Team contributions
Product cross-selling
Passenger relations
Steering
Embarkation assistance
Machine operations
Tool and equipment use
Cleaning and organization
Collaboration and teamwork
Team player
Adaptability and flexibility
Dependable and cooperative
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
I’ve always got the orders out in a timely manner, I always stay on track, I help out when needed in other areas ! I’m a great person to depend on! I always give the customers great service so they would want to come back again and make the establishment a great and positive place! And also
Timeline
Crew Member
McDonald's
02.2026 - Current
Crew Member
KFC
03.2024 - 07.2025
Crew Member
Wendys Restaurant
06.2023 - 12.2023
Crew Member
Dunkin
04.2023 - 06.2024