Alora Thomas
Crystal City,MO
Summary
Hardworking individual with several years of practicing compassionate care, specializing in family welfare and support. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Seasonal Support Driver
UPS
Jefferson County, MO
11.2023 - 01.2026
- Efficiently delivered packages on a smaller route, with the use of my own vehicle
- Supported the company by handling extra business during the holidays
Social Service Specialist II
Children's Division State of Missouri
Jefferson County, MO
03.2024 - 11.2025
- Pioneered a hybrid role of Caseworker for Family Centered Services and Investigator for Child Abuse/Neglect
- Connected with families, schools, medical staff, mental health professionals, social workers, law enforcement, and the judicial system to ensure the safety of Missouri children
- Followed my heartfelt purpose to help families improve their home lives, and direct parents/caregivers and children to interact in loving, healthy ways for the sake of our future
Online Shopper, Delivery Driver
Spark Driver
St. Louis, MO
07.2022 - 05.2024
- Expertly shopped and delivered groceries and essentials to customers, ensuring timely arrival and maintaining high service quality.
Stay at Home Mother/Home Educator
Thomas residence
11.1998 - 03.2024
- Lovingly oversaw and managed a family home of nine
- Maintained and/or delegated household duties
- Managed meals, budgeted finances, transported children
- Homeschooled six children; developed curricula, planned lessons, graded assignments and tests, kept records, graduated four students following state requirements
Professional Shopper
Shipt
St. Louis, MO
09.2017 - 08.2022
- Introduced Shipt shop-and-deliver service to St. Louis in 2017, when grocery delivery was new to the area
- Carefully selected groceries and household items for members, from stores such as Dierbergs and Target
- Carried in groceries and put away items for elderly and disabled members
- Emphasized communication with clientele and store employees, as the key to customer satisfaction
- Maintained sanitary protocol during the pandemic
- Administrated the St. Louis Metro Shipt Shopper Community for 5 years on social media, offered support, education, and in-person team-building events.
Assistant Manager
London Tea Room
St. Louis, MO
11.2016 - 04.2018
- Hand-blended and packaged all loose leaf teas, stocked merchandise, kept inventory
- Managed reservations, assisted in tea education classes, served afternoon tea as needed
- Worked retail counter, fulfilled online orders, marketed products at events and festivals.
WIC Breastfeeding Peer Counselor
WIC
03.2001 - 07.2006
- Educated and supported WIC program-enrolled mothers who were or were considering breastfeeding their babies
- Individually mentored families from my own personal experience as well as professional counselor training
- Directed client to a licensed lactation consultant when necessary
- Taught monthly nutrition, prenatal and postnatal education classes
Education
Bachelor of Arts - Religious Education
Missouri Baptist University
St. Louis, MOSkills
- Youth ministry
- Effective Listener
- Child welfare
- Excellent Communication
- Record Keeping
- Organizational skills
- Microsoft Outlook
- Newborn and Mother Care
- Experience with children
- Phone Etiquette
- Writing Skills
- Trauma-informed therapy
- Case management
- Trauma response
- Classroom Management
- Working with individuals with disabilities
- Customer Service
- Experience with individuals with neurodevelopmental disorders
- Microsoft Office
- Customer service
- Experience with individuals with mental health conditions
Certification
- Driver's License, T981541490, MO, 01/31/28
- First Aid Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Social Service Specialist II
Children's Division State of Missouri
03.2024 - 11.2025
Seasonal Support Driver
UPS
11.2023 - 01.2026
Online Shopper, Delivery Driver
Spark Driver
07.2022 - 05.2024
Professional Shopper
Shipt
09.2017 - 08.2022
Assistant Manager
London Tea Room
11.2016 - 04.2018
WIC Breastfeeding Peer Counselor
WIC
03.2001 - 07.2006
Stay at Home Mother/Home Educator
Thomas residence
11.1998 - 03.2024
Bachelor of Arts - Religious Education
Missouri Baptist University