Alora Williams
Raymond,IL
Summary
Proven track record in enhancing patient care and efficiency at Vision Care Associates, leveraging skills in patient testing and interpersonal communication. Excelled in team collaboration and patient recordkeeping, significantly improving appointment scheduling processes. Demonstrates adaptability and a commitment to professionalism, contributing to superior patient service and operational success.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Vision Care Associates
11.2023 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted visual field testings, retinal photos, And OCT testing.
Phlebotomist
Springfield Clinic
12.2022 - 10.2023
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Used
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Customer Service Cashier
Hillsboro Country Club
08.2018 - 12.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
Phlebotomy Certification - Phlebotomy
Midwest Technical Institute
Springfield, IL12.2022
Associate of Applied Science - Applied Science
Lincoln Land Community College
Springfield, IL06.2022
High School Diploma -
Hillsboro High School
Hillsboro, IL06.2020
Skills
- Supply Restocking
- Insurance Billing
- Appointment Setting
- Appointment Scheduling
- Patient Recordkeeping
- Patient testing
- Visual field testing
- Payment Collection
- Paperwork management
- Teamwork and Collaboration
- Written Communication
- Task Prioritization
- Team Collaboration
- Customer service abilities
- Active Listening
- Multitasking Abilities
- Patient Assessment
- Physician assistance
- Medical History Documentation
- Adaptability and Flexibility
- Interpersonal Communication
- Professionalism
- Reliability
- Organizational Skills
- Time Management
Phlebotomy Certification
I became certified in Phlebotomy in December of 2022 through Midwest Technical Institute.
Timeline
Optometric Technician
Vision Care Associates
11.2023 - Current
Phlebotomist
Springfield Clinic
12.2022 - 10.2023
Customer Service Cashier
Hillsboro Country Club
08.2018 - 12.2022
Phlebotomy Certification - Phlebotomy
Midwest Technical Institute
Associate of Applied Science - Applied Science
Lincoln Land Community College
High School Diploma -
Hillsboro High School
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